Head of Engagement and User Services Section

Job description

Provide strategic and operational leadership for the University Library's engagement with students, faculty, researchers and the wider university community. The position responsibility is ensuring that library services are user-centered, accessible, innovative, and aligned with the University's teaching, learning and research priorities.
 Develop and implement the Library's strategy for user engagement, experience and service delivery, and provide direction and leadership to the department to ensure the efficient achievement of the strategic objectives.
 Approve and review the Library’s short- and long-term development plans, and oversee the development of user services, engagement, communication, and guidance programs to improve the user experience, enhance service quality, and promote effective use of library resources and services, in line with the strategic directions of the Library and the University's student-success objectives.
 Oversee the design and implementation of staff training and development programs; monitor performance evaluation processes; and review job descriptions to ensure alignment with operational needs.
 Lead the continuous development of a modern, integrated and user-centered service model across physical and virtual environments, in accordance with the Library’s strategic direction.
 Propose innovative measures and solutions to improve the efficiency of operations and services; identify shortcomings in work practices or performance quality; and discuss development opportunities with relevant stakeholders.
 Benchmark the Library's engagement and user services against leading international and local academic libraries, to develop collaboration programs, identify the needs of various colleges and departments, and enhance the use of library resources and services across the University.
 Ensure that library spaces, websites, discovery systems and service points provide a consistent and intuitive user experience to a diverse community.
 Identify opportunities to use AI responsibly to improve discovery, information literacy, communication and service delivery.
 Prepare periodic reports and studies outlining workflow progress, achievements, challenges, and future plans for service development.
 Contribute to joint development activities among higher education institutions in the country.
 Perform any other duties assigned by the Library Deanship in support of the institution’s overall objectives.

Minimum qualification

Bachelor in the relevant field.

Preferred qualification

Master’s degree in Library and Information Science (MLIS/MLS) from an accredited program (or equivalent professional qualification and experience)

Expected skills

 5 years of progressive professional library experience, including supervisory or leadership roles in an academic or research library.
 Experience in planning and developing strategic programs that support the achievement of institutional objectives.
 Demonstrated management and leadership experience in an academic library.
 Strong communication, negotiation, decision making, presentation and partnership-building skills within and beyond the university community.
 Ability to design and implement innovative, integrated programs and services that keep pace with modern developments and support institutional collaboration.
 Experience leading diverse teams responsible for public programs, visitor services, and community partnership development in support of institutional objectives.

Department

Engagement & User Services Section

College or division

Libraries Deanship