Summary
Accor is hiring a Head Therapist for Raffles Doha in Doha, Qatar. The role oversees daily spa operations, supervises and trains therapists, and supports spa and wellness initiatives. Responsibilities include managing inventory, payroll and expenses, preparing performance reports, supporting retail and treatment sales, and maintaining service quality and guest satisfaction. Applicants should have a diploma or certification in spa, massage or beauty therapy, 3–5 years of spa experience, including 1–2 years in a supervisory role, and strong leadership, communication and organizational skills.
The posting
As published on accor.com. Pulled from the employer's site and shown as they wrote it.
Company Description
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By joining an Accor brand, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality.
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Job Description
Key Responsibilities
Operations & Team Management
Oversee daily spa operations, ensuring compliance with company policies and service standards.
Maintain professionalism, appearance, and high-quality service across all spa functions.
Train, supervise, and support spa therapists and staff, ensuring consistent performance and guest satisfaction.
Promote effective communication within the team and with other departments.
Support the implementation of spa and wellness initiatives and ensure smooth execution.
Administrative & Financial Duties
Manage inventory, payroll, and expense control to meet financial goals.
Prepare reports on productivity, product consumption, and financial performance.
Support sales growth by setting retail and treatment targets, training staff on upselling, and developing promotional activities with the Spa Director.
Guest Experience & Quality Control
Ensure exceptional guest experiences by maintaining facility standards and service quality.
Anticipate guest needs, manage VIP arrivals, and handle feedback or complaints professionally.
Conduct regular quality checks and ensure guest confidentiality at all times.
Continuously evaluate service delivery to enhance satisfaction and ratings.
Qualifications
Qualifications & Skills
Diploma or certification in Spa Therapy / Massage Therapy / Beauty Therapy.
Minimum 3–5 years of spa experience, including at least 1–2 years in a supervisory role.
Strong leadership, communication, and organizational skills.
Deep knowledge of spa treatments, techniques, and hygiene standards.
Customer-focused mindset with a passion for wellness and service excellence.