Summary
Accor is hiring a Head Therapist for the Sofitel Riyadh Hotel & Convention Centre, which is opening soon. The role oversees daily sauna and spa operations, delivers massage treatments, checks equipment and maintains guest safety and privacy. The Head Therapist also coordinates with the line manager, monitors guest feedback and helps supervise staff. Candidates should be certified spa therapists with international experience in a hotel or spa, be able to perform different massage therapies and communicate well in English.
The posting
As published on accor.com. Pulled from the employer's site and shown as they wrote it.
Company Description
"Why work for Accor?
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.
Sofitel Riyadh Hotel & Convention Center: A Symphony of French Elegance and Saudi Arabian Warmth
The Sofitel Riyadh is dedicated to providing a five-star experience characterized by luxury, elegance, and impeccable service. The hotel's commitment to personalized attention ensures that each guest's stay is not just comfortable but memorable. Blending urban sophistication with refined opulence, the Sofitel Riyadh creates an atmosphere where every detail is thoughtfully curated to offer a unique and unforgettable experience.
Job Description
As a Head Therapist you are responsible for the smooth and effective daily operation of the sauna and spa, delivering high standard of spa treatments and services to all guests, whereby your role will include key responsibilities such as:
- Maintain safety in massage room and privacy for members and guests
- Provide a courteous and professional service at all times
- Perform massage sessions in accordance with the massage schedule
- Work in close coordination with the line manager to ensure the smooth operation.
- Ensure that members and guests use the sauna and massage room in the proper suggested attire
- Conduct a daily check of all equipment in the massage room and record the repairs that are necessary as required by policy and procedure
- Ensure that there is always one instructor on duty at the massage room at all times
- Maintain close contact with guests / members and communicate feedback from them.
- Conduct treatment evaluation / reassessments for members and guests on a regular basis with regards to the standards required.
Qualifications
The ideal candidate will be a hands-on professional with a good spa background and a true passion to serve and ‘make others feel good’ through excellent customer care. You will be a positive, pleasant and approachable individual with the ability to lead, motivate and improvise in all situations and you should possess following competencies:
- You should be a certified Spa Therapist with international experiences within the same role in a hotel or spa environment.
- You should be able to do all types of massage therapies.
- Good written and verbal English communication skills .
- Strong interpersonal are essentials
- Understanding Hotel Operations
- Teamwork
- Planning for Business
- Supervising People
- Understanding Differences
- Supervising Operations
- Effective Communication
- Adaptability
- Customer Focus
- Driving for Results