Summary
AlphaMind is hiring a Head Waiter for CLAP Dubai, its restaurant, bar, and lounge in DIFC. The role leads front-of-house service, supports guest requests and feedback, coaches waiters, and ensures accurate orders, prepared service areas, and smooth payment handling. Applicants need at least two years of relevant front-of-house experience, experience in a similar position, and strong food, wine, beverage, and POS knowledge. A hospitality degree or equivalent professional experience is required, along with flexibility to work evenings, weekends, and late nights.
The posting
As published on addmind.com. Pulled from the employer's site and shown as they wrote it.
About AlphaMind
AlphaMind is a global lifestyle and hospitality entity born from a strategic partnership between ADMO Lifestyle Holding and Addmind Hospitality. Combining the expertise of two industry leaders, AlphaMind develops and operates world-class restaurants, lounge bars, beach clubs, nightlife destinations, and lifestyle concepts across the UAE, Europe, and beyond. Its portfolio includes iconic brands such as CLAP, KIRA, LITT, Bar du Port, Iris, and other award-winning hospitality experiences.
Driven by creativity, innovation, and exceptional guest experiences, AlphaMind continues to expand its footprint globally while maintaining the highest standards of operational excellence and hospitality.
About CLAP Dubai
Perched high above DIFC, CLAP Dubai is an award-winning restaurant, bar, and lounge that blends cuisine, design, music, mixology, and warm service, inviting guests to tune in and find their own rhythm. The experience unfolds across three distinct spaces — the bar, the dining room, and the open terrace — where every detail moves in harmony with the guest. From golden sunsets to vibrant dinners that evolve into late-night revelry, CLAP captures that perfect balance between luxury and play, where indulgence feels effortless any day of the week.
We are seeking an experienced, detail-oriented Head Waiter to lead front-of-house service operations and ensure exceptional guest experiences across CLAP Dubai. The ideal candidate will demonstrate mastery of service excellence, strong team leadership capabilities, and the ability to maintain the highest standards of hospitality in a high-volume, high-profile environment.
Position Type: Full-Time
Key Responsibilities
Guest Experience & Service Leadership
- Engage actively with guests to gather direct feedback and drive positive, lasting impressions
- Handle guest requests, enquiries, and complaints professionally and courteously, escalating when needed
Menu & Sales Excellence
- Master the premium menu and coach team members on dishes, ingredients, and preparation methods
- Promote seasonal items, beverage options, and special menu offerings to enhance guest spend and experience
- Make personalized recommendations based on guest preferences and dietary needs
- Ensure team confidence in menu knowledge through consistent guidance during service
Team Coordination & Communication
- Provide coaching, motivation, and real-time feedback to waiters during service
- Liaise with restaurant management on food-related issues and reception on guest preferences, dietary restrictions, and return times
- Monitor order accuracy and ownership of special requests, allergies, and dietary requirements
Operational Standards
- Ensure all crockery, cutlery, glassware, and service equipment are prepared and available before service
- Maintain spotless cleanliness and organization of the dining section throughout opening hours
- Monitor opening and closing checklists to ensure all duties are completed
- Handle bill payments and financial transactions accurately and efficiently
Requirements
- Bachelor's Degree in Hospitality Management or a related field; or equivalent professional experience in fine dining service.
- Minimum of 2 years of front-of-house service experience in high-volume, fine dining, or luxury hospitality venues.
- Proven experience in a similar position.
- Advanced knowledge of service protocols, dining etiquette, and international service standards.
- Strong understanding of food, wine, and beverage offerings and the ability to guide guests through offerings confidently.
- Demonstrated ability to lead, motivate, and train teams in a fast-paced, multicultural environment.
- Exceptional communication, interpersonal, and guest-facing skills with the ability to remain calm under pressure.
- Proficiency in POS systems.
- Ability to work flexible hours including evenings, weekends, and late nights as required.
- A genuine passion for hospitality, guest service excellence, and creating memorable experiences.
What We Offer
- Opportunity to work with one of the region's leading hospitality and lifestyle groups.
- Dynamic, collaborative, and multicultural work environment.
- Exposure to high-profile hospitality brands and landmark venues.
- Career growth and professional development opportunities.
Join Us
If you are a driven and guest-obsessed hospitality professional with a passion for operational excellence and a love for vibrant dining experiences, we would love to hear from you.
Apply now and become part of the AlphaMind journey.