Summary
AZADEA Group is a lifestyle retail company operating international franchise concepts across the Middle East and Africa. The Head Waiter supervises waiters, waitresses and runners while serving customers and ensuring timely, high-quality service. Duties include taking orders, handling payments and complaints, monitoring service standards, managing stock counts, and briefing and training team members. Applicants should have two to four years of F&B operations experience, a technical degree in hospitality management or a related field, and fluent English; Arabic is a plus.
The posting
As published on azadeagroupholding.com. Pulled from the employer's site and shown as they wrote it.
ABOUT THE COMPANY
AZADEA Group is a premier lifestyle retail company that owns and operates more than 40 leading international franchise concepts in fashion and accessories, food and beverage, home furnishings, sporting goods, multimedia and beauty and cosmetics across the Middle East and Africa spread across 13 countries overseeing more than 700 stores.
JOB PURPOSE
The Head Waiter is responsible for supervising waiters, waitresses, and runners in designated sections, as well as serving customers to ensure their needs are met with high-quality service in a timely manner.
RESPONSIBILITIES
Recommend food and beverages to customers, take their orders, and communicate them to the kitchen and/or bar staff accordingly.
Supervise and serve food and beverages in accordance with the brand's procedures and standards to ensure outstanding customer service.
Carry out various customer service activities, including handling bill payments and complaints, and escalate complex issues to the manager.
Supervise the execution of food and beverage preparation techniques in accordance with the brand's standards and report any non-conformities to the manager.
Prepare and send the daily order to the storekeeper to replenish needed items. Conduct weekly and monthly counts of crockery, cutlery, condiments, and other floor needs to inform the manager.
Participate in the restaurant's mandatory opening and closing procedures to ensure work is performed to the required quality standards, including counting and recording tips, while adhering to norms and internal standards.
Participate in achieving the set targets for the brand shop.
Conduct briefings and training for assigned team members as needed. Monitor the performance of waiters and runners, providing feedback to higher management.
LANGUAGE & TECHNICAL SKILLS
Language Proficiency
- Fluency in English.
- Fluency in Arabic is a plus.
EDUCATION
Technical degree in Hospitality Management, or a related field.
EXPERIENCE
Two to four years of experience in F&B Operations, or a similar role.
BEHAVIORAL COMPETENCIES
Customer Focus
Builds strong customer relationships and delivers customer-centric solutions. For example, keeps in contact with customers to ensure problems are resolved, or to improve customer service. Studies customer feedback and emerging customer needs and uses these to determine some creative new ideas.
Ensures Accountability
Holds self and others accountable to meet commitments. For example, operates with a clear sense of responsibility; learns about, and adheres to, most policies, procedures, and work requirements. Takes steps to ensure work is done properly, communicates status, and addresses any errors.
Drives Results
Consistently achieves results, even under tough circumstances. For example, devotes considerable effort to surpassing goals and achieving the best possible results; goes above and beyond to achieve excellence. Drives ahead with great focus when faced with obstacles and setbacks; maintains productivity and a positive attitude.
Collaborates
Builds partnerships and works collaboratively with others to meet shared objectives. For example, learns how to operate as a team player, contributing actively to the group's efforts. Seeks others' inputs, appreciates their contributions; offers to help when the need is clear.
Manages Ambiguity
Operates effectively, even when things are not certain or the way forward is not clear. For example, learns about changing priorities and responds appropriately. Connects with appropriate individuals to gain direction. Takes steps forward, even when details are unknown.
Azadea Group is an Equal Employment Employer – All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, or any other characteristic protected by relevant local laws.