Head Waitress - Lobby Lounge

Company Description

Raffles Hotels & Resorts

The Birthplace of stories and legends since 1887, Raffles is a legendary brand, steeped in history and loved by generations past, present and future. Raffles, at distinguished landmark addresses around the world, is the vibrant heart of its destination, curating experiences that are culturally enriching, intellectually stimulating and always respectful of local communities, heritage and the environment.

Raffles Dubai

An architectural surprise inspired by an Egyptian aesthetic, 5-star Raffles Dubai offers the luxury of city-centre space, impeccable service and sophisticated Asian style. A 15-minute drive from Dubai International Airport, it is ideally located in the business and shopping district, adjacent to Wafi Mall and close to the magnificent Khan Murjan souk and the convention centres.

About the Application Process:

At Raffles, we want to bring out your highest potential. Shortly after applying, you will receive an email from our partner AssessFirst prompting you to create a profile and complete a questionnaire. This is a mandatory step for your candidacy to be considered as it enables us to explore your compatibility with this role and our culture of luxury excellence.

Job Description

We invite you to join the world of luxury hospitality at Raffles Dubai as our new Head Waitress in Raffles Salon our award-winning lobby lounge to support both the colleagues and leaders in achieving the highest quality of both service and standards and improving the level of guest satisfaction through positive engagement and communication. This position reports to Outlets Supervisor.

KEY ROLES & RESPONSIBILITIES

• Maintain the LQA service standards as required for the Outlet.
• Read daily reports, hotel updates shared via Outlet communication methods and to acknowledge any VIP’s arrivals to ensure they are acted upon. Report to shift 10 mins before start time and communicate in advance if any delay. Must know all Food & Beverage menu items, their garnishes, contents and preparation methods and be able to relay that information to guests in a polite and concise way if asked.
• Present children's menus when appropriate, and describe specials and alternative cuisine.
• Serve and clear food and beverage items in an unobtrusive and professional manner using Tray/appropriate service ware at all times.
• Utilize the POS system to ring up sales, print checks, close checks and complete cash-out procedures
• Carry trays, bus and reset tables with linen, chinaware, glassware and silverware.
• Ascertain guests’ satisfaction and handle any problem which may arise, informing the Supervisor/Manager of the problem and how it was resolved.
• Follow cash and credit card procedures according to the guidelines of the accounting department.
• Maintain a clean, neat and orderly restaurant throughout service.
• Polish cutlery, refill salt, pepper and sugar, creamers etc.
• Must be able to prepare/operate the coffee machine to make specialty coffee’s/Tea’s
• Must be able to make/ serve other beverages both non-alcoholic and alcoholic drinks.
• Ensure that work station is stocked with appropriate condiments at all times.
• Report any guest comments regarding food and beverage to manager
• Conscientious handling and maintenance of operating equipment.
• Learn and adhere to safety, sanitation, HACCP and hygiene policies
• Maintain good working relationships with colleagues, and all other departments.
• Maintain complete knowledge of all F&B services, outlets and hotel services/features.
• Perform opening/closing side duties as assigned and set all tables according to standards.
• Report to manager any kinds of deviation from set standard and procedures.
• Ensure that all service and storage areas are kept safe and clean
• Help minimize waste, neglect, breakages and mishandling of supplies and equipment
• Carry out cleaning and maintenance of the outlet
• Incase of being unwell and not able to report to work, Restaurant Supervisor/ Manager must be notified a minimum of 4 hrs prior shift through telephone call.
• Assist other Food & Beverage Outlets in their operations during peak hours if needed or work extended shifts due to operational needs.
• Actively support in the Management in supervision of the operation/section to maintain service standards
• Assist the Supervisor/Manager in conducting daily shift briefings to update and disseminate relevant information to restaurant employees
• Assist in colleagues training and act as a role model by leading by example and actively supporting the colleagues throughout their shift.
• Must learn and be able to use the operating systems at Raffles Dubai.
• Conducts Equipment and Beverage inventories and ensures no variances in beverage inventories.
• Perform trainer tasks and conduct training for all staff as assigned by Restaurant Manager / Assistant Manager, driving Trainings/ HERO.
• Use a hands-on approach to train and develop employees, demonstrate team building, and lead by example.
• Understand the Goals/Targets set by the Management for the Outlet and work towards achieving it.
• Carry out any other duties as and when assigned by the Management of the Hotel

Qualifications

What will you bring to this role?

PERSONAL ATTRIBUTES

• Excellent reading, writing and oral proficiency in English
• Strong communication skills, the ability to multitask, extensive wine and cuisine knowledge, and computer proficiency.
• Courteous and helpful to colleagues and guests
• Experienced in all aspects of restaurants service
• Must be well-presented and professionally groomed at all times
• Trainer with solid motivational and teamwork skills
• Attention to detail and strong interpersonal skills to deal with diverse staff and team from other outlets/departments
• Able to perform all the tasks accurately and efficiently
• Embrace the Raffles brand promise and luxury in your role and in all your interactions.
• Foster an inclusive environment where every individual feels valued and respected

QUALIFICATIONS

• Knowledgeable in food and beverage service standards and up-selling skills
• High awareness on maintaining 5-star standards
• Knowledgeable on Micros and Opera system and Cashiering process

EXPERIENCE

• Minimum 2 years Hotel experience with at least 1 year in a 5 star luxury operation environment.

Additional Information

Employee Benefits:
Join our team and enjoy a range of exclusive colleague perks, including complimentary upgrades, extended stays, discounted stays across Fairmont & Raffles properties, special dining and wellness discounts, and added luxuries to enhance your experience. We believe in taking care of our team, ensuring that your hard work is rewarded with exceptional benefits.

Our Values

Respect:
We value the needs, ideas and individuality of others. We treat everyone with fairness and dignity.

Excellence:
We make genuine connections, and we cherish every opportunity to make the people around us feel special.

Belonging:
We celebrate our differences. We support each other and we always stand together.

Empowerment:
We have authority to take initiative and anticipate moments that create unforgettable experiences.

Integrity:
We build trust through mutual respect and being authentic.

Diversity & Inclusion

Raffles is committed to creating an inclusive environment where diverse talent thrives. We welcome candidates from all backgrounds to join our team.