Summary
NMC Healthcare is seeking a Healthcare Assistant designated UAEN, indicating a UAE national role, in Dubai. The post holder will provide safe, timely patient care under the direct supervision of registered nursing staff and support patient escort, appointment bookings, clerical tasks, and specimen transport. The role requires working within assessed competence, maintaining confidentiality, following infection-control and safety procedures, and escalating changes in a patient's condition. The posting specifies compliance with UAE regulations and relevant licensing and competency requirements.
The posting
As published on nmc.ae. Pulled from the employer's site and shown as they wrote it.
Summary
To support and demonstrate our NMC Nursing Mission, Vision, and Values:
Our Nursing Vision: At NMC Healthcare, we are committed to providing clinical excellence through safe, compassionate, and individualized care to every patient, every time.
Our Nursing Mission: To exemplify clinical excellence, every NMC nurse will seek to:
Do the right thing
Be the patient’s advocate
Be open and transparent
Deliver safe, compassionate care
Recognize the uniqueness of each patient
Contribute to an outstanding patient’s experience
Engage with and contribute to, a learning culture
Lead and influence changes in healthcare
Our Nursing Values: We will achieve this through our core v
Summary
To support and demonstrate our NMC Nursing Mission, Vision, and Values:
Our Nursing Vision: At NMC Healthcare, we are committed to providing clinical excellence through safe, compassionate, and individualized care to every patient, every time.
Our Nursing Mission: To exemplify clinical excellence, every NMC nurse will seek to:
Do the right thing
Be the patient’s advocate
Be open and transparent
Deliver safe, compassionate care
Recognize the uniqueness of each patient
Contribute to an outstanding patient’s experience
Engage with and contribute to, a learning culture
Lead and influence changes in healthcare
Our Nursing Values: We will achieve this through our core values:
Safety
Excellence
Ethics
Trust
Collaboration
The post holder will work under the direct supervision of the Registered or Assistant Nurse and with other team members, will uphold and live the NMC Nursing Strategy in order to provide safe and outstanding care to their patient, to the patient bystanders all the time, every time.
Key Accountabilities
These must be upheld in accordance with the UAE Code of Conduct, Scope of Practice and licensure as per the regulator.
The post holder will:
Always speak up if safety is a concern
Treat all patients with kindness, respect and compassion.
Recognize and work within the limits of their own competence
Take responsibility for their own actions
Communicate effectively with colleagues to ensure patients receives the safest, most effective care possible.
Perform additional duties when required
Education and Training:
Ensure relevant training and competency is undertaken to deliver care safely
Maintain up-to-date mandatory training requirements
Be willing to learn new skills and actively contribute to the learning culture through attendance of journal clubs and professional development programs.
Participate in Performance Improvement Plans when required
Share knowledge and skill with others, in order to improve patient care and service
Quality Assurance and Governance:
Speak up, if something isn't right.
Maintain awareness of and comply with, the NMC Policies and Procedures
Participate in all activities related to DOH/DHA/MOH/MOHAP and NMC Quality Improvement when required
Uphold the regulatory and accreditation standards
Continually seek to improve the service of and care delivery for patients and their families
Report and notify all untoward/serious and near miss incidents to your direct line manager and then through the incident reporting system in a timely manner
Cooperate with all investigations and audits when requested to do so in the interest of developing a learning culture and seeking to improve care and service
Promote customer service based on NMC patient satisfaction results.
Share best practices and quality patient outcomes through audit.
Be aware of the impact of nursing care on patient outcomes measured through Nursing Sensitive Key Performance Indicators and external benchmarks.
Contribute to a positive practice environment, upholding the six standards of ANCC Pathway to Excellence®
Professional:
Act as a positive role model for all support staff
Attends meetings as requested
Must have insight of own behaviour on others
Assist in the assessment, planning, implementation and evaluation of programmes of care under the direct supervision of registered nursing staff.
Comply will all aspects of the UAE Code of Conduct, Scope of Practice and licensure as per the regulator.
Ensure General, Unit Specific and IP/OP specific competencies have been assessed as competent and signed off according to the NMC Nursing (et al) Competency Framework. HCA (licensed) competencies are shown in the table below:
HCA (Licensed) General Competencies
General Competency Name
1st Completion
Frequency
NMC Nursing-Patient Identification
Within HCA Orientation
Annual
Nursing Documentation
Within HCA Orientation
Annual
NMC Nursing: Team Communication ISBAR
Within HCA Orientation
Annual
Falls Prevention- CE/NCPD
Within HCA Orientation
Annual
Code Management- CE/NCPD
Within HCA Orientation
Annual
Isolation Precaustions: Personal Protective Equipment CE/NCPD
Within HCA Orientation
Annual
Hand Hygiene - CE/NCPD
Within HCA Orientation
Annual
Pain Assessment (Ambulatory) - CE/NCPD
Within HCA Orientation
Annual
Sharps Storage and Disposal - CE/NCPD
Within HCA Orientation
Annual
NMC Nursing Hazardous Waste Disposal CE/NCPD
Within HCA Orientation
Annual
Suicide: Assessment (Mental/Behavioural Health) CE/NCPD
Within HCA Orientation
Annual
HCA (Licensed) Unit Specific Competencies - Adult OPD Setting
Unit Specific Competency Name
1st Completion
Frequency
Assessment: Focused CE/NCPD
Within HCA Orientation
2 Yearly
Ambulation Aids: Measuring and Fitting - CE/NCPD
Within HCA Orientation
2 Yearly
Apical Pulse - CE/NCPD
Within HCA Orientation
2 Yearly
Assessment: Respirations - CE/NCPD
Within HCA Orientation
2 Yearly
Blood Pressure: Lower Extremity - CE/NCPD
Within HCA Orientation
2 Yearly
Blood Pressure: Upper Extremity - CE/NCPD
Within HCA Orientation
2 Yearly
Body Temperature Measurement: Axillary - CE/NCPD
Within HCA Orientation
2 Yearly
Body Temperature Measurement: Oral - CE/NCPD
Within HCA Orientation
2 Yearly
Body Temperature Measurement: Tympanic and Temporal - CE/NCPD
Within HCA Orientation
2 Yearly
Medication Administration: Nebulized (Ambulatory) - CE/NCPD
Within HCA Orientation
2 Yearly
Oxygen Therapy: Nasal Cannula or Oxygen Mask - CE/NCPD
Within HCA Orientation
2 Yearly
Pulse Oximetry - CE/NCPD
Within HCA Orientation
2 Yearly
Radial Pulse - CE/NCPD
Within HCA Orientation
2 Yearly
HCA (Licensed) Unit Specific Competencies - Adult IP Setting
Unit Specific Competency Name
1st Completion
Frequency
Assessment: Focused CE/NCPD
Within HCA Orientation
2 Yearly
Admission - CE/NCPD
Within HCA Orientation
2 Yearly
Ambulation Aids: Measuring and Fitting - CE/NCPD
Within HCA Orientation
2 Yearly
Apical Pulse - CE/NCPD
Within HCA Orientation
2 Yearly
Assessment: Respirations - CE/NCPD
Within HCA Orientation
2 Yearly
Blood Pressure: Lower Extremity - CE/NCPD
Within HCA Orientation
2 Yearly
Blood Pressure: Upper Extremity - CE/NCPD
Within HCA Orientation
2 Yearly
Body Temperature Measurement: Axillary - CE/NCPD
Within HCA Orientation
2 Yearly
Body Temperature Measurement: Oral - CE/NCPD
Within HCA Orientation
2 Yearly
Body Temperature Measurement: Tympanic and Temporal - CE/NCPD
Within HCA Orientation
2 Yearly
Feeding Assistance for Oral Nutrition - CE/NCPD
Within HCA Orientation
2 Yearly
Manual Handling and Ergonomics
Within HCA Orientation
2 Yearly
Measuring Intake and Output - CE/NCPD
Within HCA Orientation
2 Yearly
Medication Administration: Nebulized (Ambulatory) - CE/NCPD
Within HCA Orientation
2 Yearly
Oral Hygiene - CE/NCPD
Within HCA Orientation
2 Yearly
Oxygen Therapy: Nasal Cannula or Oxygen Mask - CE/NCPD
Within HCA Orientation
2 Yearly
Pulse Oximetry - CE/NCPD
Within HCA Orientation
2 Yearly
Radial Pulse - CE/NCPD
Within HCA Orientation
2 Yearly
Transfer Technique: Assisting Patients from Bed to Chair - CE/NCPD
Within HCA Orientation
2 Yearly
Transfer Technique: Assisting Patients to Sitting Position - CE/NCPD
Within HCA Orientation
2 Yearly
Transfer Technique: Horizontal Transfer from Bed to Stretcher (Slide Board or Friction-Reducing Board) - CE/NCPD
Within HCA Orientation
2 Yearly
Transfer Technique: Using Mechanical Lifting Device - CE/NCPD
Within HCA Orientation
2 Yearly
All direct patient care provided by them should be toward adult patients who do not require critical care or high-dependency care, and are not in acute distress, unless they have undergone the necessary training and obtained the necessary advanced competencies through an official competency assessment by the healthcare provider.
Refuse to undertake any task for which he/she has not been trained and is not competent to undertake.
Always seek expert help when the demand of care, service or skill, falls outside their capabilities.
Maintain patient confidentiality at all times
Ensure nursing support is sought immediately when a patient's condition changes or appears to deteriorate
Help the Nursing staff to create a positive practice environment that fosters a culture of engagement and empowerment.
Ensure re-licensure is managed in a timely manner.
Uphold and adhere to all NMC policies
Equality and Diversity:
The post holder is required to promote diversity, equity, inclusion and belonging equality in service delivery and employment practices. All employees must comply with NMC equality and diversity policies, procedures and initiatives.
Infection Prevention and Control:
IPC is everyone’s responsibility. All staff are required to read and implement the NMC IPC Policy and Strategy in an effort to maintain the highest possible standards of cleanliness at all times, thus reducing the risk of infection in patients, staff and visitors.
The strictest hand hygiene compliance encompassing, 5 moments of hand hygiene, bare below the elbows and environmental care, will be expected of all staff, including the post holder, at all times.
Safeguarding Children:
NMC is committed to safeguarding and promoting the welfare of all children and vulnerable adults and expects all employees to share this commitment.
Please refer to Federal Law No. 3 of 2016 (Wadeema’s Law)
https://www.khda.gov.ae/CMS/WebParts/TextEditor/Documents/Children_Law_English.pdf
Occupational Safety and Health Management Systems (OSHMS)
Comply with reasonable OSH instructions, policies and safe working procedures
Use of appropriate personal protective equipment and safety systems.
Be familiar with emergency and evacuation procedures
Not willfully or recklessly endanger anyone’s health and safety
Assist with the preparation of risk assessments
Report OSH Hazards, incidents, Near misses and issues
Reduce, Reuse, Recycling of waste as much as possible
Attend all OSH Trainings, awareness programs and mock drills.
Participates in the OSHMS audits, inspections, ensuring standards are maintained
Specific Responsibilities for this Role
Healthcare Assistant will:
Under the direct supervision of the Registered Nursing Staff, will deliver patient care and service which is safe and timely.
Identify opportunities for improvement and escalate accordingly reflective of the chain of command.
Perform other duties as may be assigned within his/her scope and ability.
Support the escort of patients within the clinical setting.
Support patients with new appointment bookings and other clerical tasks within the clinical setting.
Transport patient specimens to the lab
Add additional unit specific responsibilities here
alues:
Safety
Excellence
Ethics
Trust
Collaboration
The post holder will work collaboratively with other team members, uphold and live the NMC Nursing Strategy in order to provide safe and outstanding care to their patient, to the patient’s bystanders all the time, every time.
Key Accountabilities
These must be upheld in accordance with the UAE Code of Conduct, Scope of Practice, and licensure as per the regulator.
The post holder will:
Always speak up if safety is a concern
Treat all patients with kindness, respect and compassion.
Recognize and work within the limits of their own competence
Take responsibility for their own actions
Communicate effectively with colleagues to ensure patients receives the safest, most effective care possible.
Perform additional duties when required
Education and Training:
Ensure relevant training and competency is undertaken to deliver care safely.
Maintain up-to-date mandatory training requirements.
Follow and comply with the NMC Nurse Competency Matrix / Framework, relevant to their role profile.
Be willing to learn new clinical skills and actively contribute to the learning culture through attendance of journal clubs and professional development programs.
Under the supervision of the Registered Nurse, support pre-registration and new nurses and Health Care Workers when required.
Participate in teaching, mentorship and preceptorship when required.
Under the supervision of the Registered Nurse, support student nurses, newly graduated nurses, newly hired experienced nurses, return to practice nurses and nurses undergoing cross-training or upskilling.
Participate in Performance Improvement Plans when required
Share knowledge and skill with others, in order to improve patient care and service
Ensure they are skilled, trained and competent before using any medical device.
Involve patients in their own healthcare and recovery through education, awareness and positive reinforcement.
Quality Assurance and Governance:
Speak up, if something isn't right.
Maintain awareness of and comply with, the NMC Policies and Procedures
Participate in all activities related to DoH/DHA/MoH/NMC Quality Improvement when required.
Uphold the regulatory and accreditation standards.
Continually seek to improve the service of and care delivery for patients and their families.
Report and notify all untoward/serious and near miss incidents to your direct line manager and then through the incident reporting system in a timely manner.
Cooperate with all investigations and audits when requested to do so in the interest of developing a learning culture and seeking to improve care and services.
Promote customer service based on NMC patient satisfaction results.
Share best practices and quality patient outcomes through audit.
Be aware of the impact of nursing care on patient outcomes measured through Nursing Sensitive Key Performance Indicators and external benchmarks.
Contribute to a positive practice environment, upholding the six standards of ANCC Pathway to Excellence®.
Professional:
Always uphold the reputation of the nursing profession.
Act as a positive role model for all nursing and support staff
Must have insight of own behaviour and in others.
Support the assessment, planning, implementation and evaluation of programmes of care under the supervision of the registered nurse.
Comply will all aspects of the UAE Code of Conduct, Scope of Practice and licensure as per the regulator.
Refuse to undertake any task for which he/she has not been trained and is not competent to undertake.
Always seek expert help when the demand of care, service or skill, falls outside their capabilities.
Only delegate tasks to those team members who are trained, skilled and competent to undertake such tasks
Assist in updating clinical policies and guidelines in line with skill and experience
Assist, engage with and contribute to the professional development of colleagues
Ensure re-licensure is managed in a timely manner.
Always maintain patient confidentiality.
Ensure timely expert advice or registered nursing support is sought when a patient's condition fails to respond to prescribed treatment.
Manage a deteriorating patient without delay, using the Early Warning System escalation process and American Heart Association Basic Life Support algorithm.
Equality and Diversity:
The post holder is required to promote diversity, equity, inclusion and belonging in service delivery and employment practices. All employees must comply with NMC equality and diversity policies, procedures and initiatives.
Infection Prevention and Control (IPC):
IPC is everyone’s responsibility. All staff are required to read and implement the NMC IPC Policy and Strategy in an effort to maintain the highest possible standards of cleanliness at all times, thus reducing the risk of infection in patients, staff and visitors.
The strictest hand hygiene compliance encompassing, 5 moments of hand hygiene, bare below the elbows and environmental care, will be expected of all staff, including the post holder, at all times.
Safeguarding Children:
NMC is committed to safeguarding and promoting the welfare of all children and vulnerable adults and expects all employees to share this commitment.
Please refer to Federal Law No. 3 of 2016 (Wadeema’s Law)
https://www.khda.gov.ae/CMS/WebParts/TextEditor/Documents/Children_Law_English.pdf
Occupational Safety and Health Management Systems (OSHMS)
Comply with OSHMS instructions, policies and safe working procedures.
Use of appropriate personal protective equipment and safety systems.
Be familiar with emergency and evacuation procedures
Not willfully or recklessly endanger anyone’s health and safety
Assist with the preparation of risk assessments
Report OSH Hazards, incidents, Near misses and issues
Reduce, Reuse, Recycling of waste as much as possible
Attend all OSH Trainings, awareness programs and mock drills.
Participates in the OSHMS audits, inspections, ensuring standards are maintained
Specific Responsibilities for this Role
DOH-SOP-NP-V1 2022 - Nursing Scope of Practice.pdf
Assistant Nurse/Midwife will:
Under the supervision of the Registered Nurse / Registered Midwife, contribute to the overall planning and delivery of nursing/midwifery care for patients ensuring a patient cantered approach to care.
Under the direction of the Registered Nurse/ Registered Midwife, assist in the activities of daily living for patients in accordance with the patient care plan e.g. distribution of patient meals and assisting patients with hygiene needs.
Maintain a high standard of nursing/midwifery care for patients, working within evidence-based guidelines and unit specific competencies.
Demonstrate service excellence and act as a patient advocate to support the patients’ dignity and rights at all times.
Ensure the Registered Nurse/ Registered Midwife is informed of vital sign observations and care provided for patients and document appropriately.
Observe and report changes in the patient’s condition and reactions to different aspects of care to a Registered Nurse/Registered Midwife immediately.
Respond to emergencies according to the organization’s policies and procedures
Facilitate post discharge clinic visits and/or tests as required including scheduling follow-up and referral appointments
Help arrange patient transportation as required.
Maintain flow of documents for scanning if needed.
Provide direct patient care according to the therapeutic plan and individual patient needs as directed by the patient care plan under supervision of a Registered Nurse/ Registered Midwife.
Provide appropriate information to assist the Registered Nurse/ Registered Midwife, in the preparation and maintenance of an effective patient care plan.
Record in the patient’s official record a detailed report of care given which reflects the therapeutic plan and specific aspects of the patient care plan under direction of Registered Nurse/ Registered Midwife.
Reinforce instructions given to the patient by the physician and Registered Nurse/ Registered Midwife, and refers new needs for instruction to the Registered Nurse/ Registered Midwife.
Initiate emergency assistance as per policies and proceduresand perform Basic Life Support as per regulatory requirements and scope.
Perform other duties as assigned by the Registered Nurse/ Registered Midwife, and within the scope of practice
Ask questions when in doubt for clarification by the Registered Nurse/ Registered Midwife.
Escalate to and seek expert advice from colleagues when unable to or not competent to undertake required care.
Responsibilities
Summary
To support and demonstrate our NMC Nursing Mission, Vision, and Values:
Our Nursing Vision: At NMC Healthcare, we are committed to providing clinical excellence through safe, compassionate, and individualized care to every patient, every time.
Our Nursing Mission: To exemplify clinical excellence, every NMC nurse will seek to:
Do the right thing
Be the patient’s advocate
Be open and transparent
Deliver safe, compassionate care
Recognize the uniqueness of each patient
Contribute to an outstanding patient’s experience
Summary
To support and demonstrate our NMC Nursing Mission, Vision, and Values:
Our Nursing Vision: At NMC Healthcare, we are committed to providing clinical excellence through safe, compassionate, and individualized care to every patient, every time.
Our Nursing Mission: To exemplify clinical excellence, every NMC nurse will seek to:
Do the right thing
Be the patient’s advocate
Be open and transparent
Deliver safe, compassionate care
Recognize the uniqueness of each patient
Contribute to an outstanding patient’s experience
Engage with and contribute to, a learning culture
Lead and influence changes in healthcare
Our Nursing Values: We will achieve this through our core values:
Safety
Excellence
Ethics
Trust
Collaboration
The post holder will work under the direct supervision of the Registered or Assistant Nurse and with other team members, will uphold and live the NMC Nursing Strategy in order to provide safe and outstanding care to their patient, to the patient bystanders all the time, every time.
Key Accountabilities
These must be upheld in accordance with the UAE Code of Conduct, Scope of Practice and licensure as per the regulator.
The post holder will:
Always speak up if safety is a concern
Treat all patients with kindness, respect and compassion.
Recognize and work within the limits of their own competence
Take responsibility for their own actions
Communicate effectively with colleagues to ensure patients receives the safest, most effective care possible.
Perform additional duties when required
Education and Training:
Ensure relevant training and competency is undertaken to deliver care safely
Maintain up-to-date mandatory training requirements
Be willing to learn new skills and actively contribute to the learning culture through attendance of journal clubs and professional development programs.
Participate in Performance Improvement Plans when required
Share knowledge and skill with others, in order to improve patient care and service
Quality Assurance and Governance:
Speak up, if something isn't right.
Maintain awareness of and comply with, the NMC Policies and Procedures
Participate in all activities related to DOH/DHA/MOH/MOHAP and NMC Quality Improvement when required
Uphold the regulatory and accreditation standards
Continually seek to improve the service of and care delivery for patients and their families
Report and notify all untoward/serious and near miss incidents to your direct line manager and then through the incident reporting system in a timely manner
Cooperate with all investigations and audits when requested to do so in the interest of developing a learning culture and seeking to improve care and service
Promote customer service based on NMC patient satisfaction results.
Share best practices and quality patient outcomes through audit.
Be aware of the impact of nursing care on patient outcomes measured through Nursing Sensitive Key Performance Indicators and external benchmarks.
Contribute to a positive practice environment, upholding the six standards of ANCC Pathway to Excellence®
Professional:
Act as a positive role model for all support staff
Attends meetings as requested
Must have insight of own behaviour on others
Assist in the assessment, planning, implementation and evaluation of programmes of care under the direct supervision of registered nursing staff.
Comply will all aspects of the UAE Code of Conduct, Scope of Practice and licensure as per the regulator.
Ensure General, Unit Specific and IP/OP specific competencies have been assessed as competent and signed off according to the NMC Nursing (et al) Competency Framework. HCA (licensed) competencies are shown in the table below:
HCA (Licensed) General Competencies
General Competency Name
1st Completion
Frequency
NMC Nursing-Patient Identification
Within HCA Orientation
Annual
Nursing Documentation
Within HCA Orientation
Annual
NMC Nursing: Team Communication ISBAR
Within HCA Orientation
Annual
Falls Prevention- CE/NCPD
Within HCA Orientation
Annual
Code Management- CE/NCPD
Within HCA Orientation
Annual
Isolation Precaustions: Personal Protective Equipment CE/NCPD
Within HCA Orientation
Annual
Hand Hygiene - CE/NCPD
Within HCA Orientation
Annual
Pain Assessment (Ambulatory) - CE/NCPD
Within HCA Orientation
Annual
Sharps Storage and Disposal - CE/NCPD
Within HCA Orientation
Annual
NMC Nursing Hazardous Waste Disposal CE/NCPD
Within HCA Orientation
Annual
Suicide: Assessment (Mental/Behavioural Health) CE/NCPD
Within HCA Orientation
Annual
HCA (Licensed) Unit Specific Competencies - Adult OPD Setting
Unit Specific Competency Name
1st Completion
Frequency
Assessment: Focused CE/NCPD
Within HCA Orientation
2 Yearly
Ambulation Aids: Measuring and Fitting - CE/NCPD
Within HCA Orientation
2 Yearly
Apical Pulse - CE/NCPD
Within HCA Orientation
2 Yearly
Assessment: Respirations - CE/NCPD
Within HCA Orientation
2 Yearly
Blood Pressure: Lower Extremity - CE/NCPD
Within HCA Orientation
2 Yearly
Blood Pressure: Upper Extremity - CE/NCPD
Within HCA Orientation
2 Yearly
Body Temperature Measurement: Axillary - CE/NCPD
Within HCA Orientation
2 Yearly
Body Temperature Measurement: Oral - CE/NCPD
Within HCA Orientation
2 Yearly
Body Temperature Measurement: Tympanic and Temporal - CE/NCPD
Within HCA Orientation
2 Yearly
Medication Administration: Nebulized (Ambulatory) - CE/NCPD
Within HCA Orientation
2 Yearly
Oxygen Therapy: Nasal Cannula or Oxygen Mask - CE/NCPD
Within HCA Orientation
2 Yearly
Pulse Oximetry - CE/NCPD
Within HCA Orientation
2 Yearly
Radial Pulse - CE/NCPD
Within HCA Orientation
2 Yearly
HCA (Licensed) Unit Specific Competencies - Adult IP Setting
Unit Specific Competency Name
1st Completion
Frequency
Assessment: Focused CE/NCPD
Within HCA Orientation
2 Yearly
Admission - CE/NCPD
Within HCA Orientation
2 Yearly
Ambulation Aids: Measuring and Fitting - CE/NCPD
Within HCA Orientation
2 Yearly
Apical Pulse - CE/NCPD
Within HCA Orientation
2 Yearly
Assessment: Respirations - CE/NCPD
Within HCA Orientation
2 Yearly
Blood Pressure: Lower Extremity - CE/NCPD
Within HCA Orientation
2 Yearly
Blood Pressure: Upper Extremity - CE/NCPD
Within HCA Orientation
2 Yearly
Body Temperature Measurement: Axillary - CE/NCPD
Within HCA Orientation
2 Yearly
Body Temperature Measurement: Oral - CE/NCPD
Within HCA Orientation
2 Yearly
Body Temperature Measurement: Tympanic and Temporal - CE/NCPD
Within HCA Orientation
2 Yearly
Feeding Assistance for Oral Nutrition - CE/NCPD
Within HCA Orientation
2 Yearly
Manual Handling and Ergonomics
Within HCA Orientation
2 Yearly
Measuring Intake and Output - CE/NCPD
Within HCA Orientation
2 Yearly
Medication Administration: Nebulized (Ambulatory) - CE/NCPD
Within HCA Orientation
2 Yearly
Oral Hygiene - CE/NCPD
Within HCA Orientation
2 Yearly
Oxygen Therapy: Nasal Cannula or Oxygen Mask - CE/NCPD
Within HCA Orientation
2 Yearly
Pulse Oximetry - CE/NCPD
Within HCA Orientation
2 Yearly
Radial Pulse - CE/NCPD
Within HCA Orientation
2 Yearly
Transfer Technique: Assisting Patients from Bed to Chair - CE/NCPD
Within HCA Orientation
2 Yearly
Transfer Technique: Assisting Patients to Sitting Position - CE/NCPD
Within HCA Orientation
2 Yearly
Transfer Technique: Horizontal Transfer from Bed to Stretcher (Slide Board or Friction-Reducing Board) - CE/NCPD
Within HCA Orientation
2 Yearly
Transfer Technique: Using Mechanical Lifting Device - CE/NCPD
Within HCA Orientation
2 Yearly
All direct patient care provided by them should be toward adult patients who do not require critical care or high-dependency care, and are not in acute distress, unless they have undergone the necessary training and obtained the necessary advanced competencies through an official competency assessment by the healthcare provider.
Refuse to undertake any task for which he/she has not been trained and is not competent to undertake.
Always seek expert help when the demand of care, service or skill, falls outside their capabilities.
Maintain patient confidentiality at all times
Ensure nursing support is sought immediately when a patient's condition changes or appears to deteriorate
Help the Nursing staff to create a positive practice environment that fosters a culture of engagement and empowerment.
Ensure re-licensure is managed in a timely manner.
Uphold and adhere to all NMC policies
Equality and Diversity:
The post holder is required to promote diversity, equity, inclusion and belonging equality in service delivery and employment practices. All employees must comply with NMC equality and diversity policies, procedures and initiatives.
Infection Prevention and Control:
IPC is everyone’s responsibility. All staff are required to read and implement the NMC IPC Policy and Strategy in an effort to maintain the highest possible standards of cleanliness at all times, thus reducing the risk of infection in patients, staff and visitors.
The strictest hand hygiene compliance encompassing, 5 moments of hand hygiene, bare below the elbows and environmental care, will be expected of all staff, including the post holder, at all times.
Safeguarding Children:
NMC is committed to safeguarding and promoting the welfare of all children and vulnerable adults and expects all employees to share this commitment.
Please refer to Federal Law No. 3 of 2016 (Wadeema’s Law)
https://www.khda.gov.ae/CMS/WebParts/TextEditor/Documents/Children_Law_English.pdf
Occupational Safety and Health Management Systems (OSHMS)
Comply with reasonable OSH instructions, policies and safe working procedures
Use of appropriate personal protective equipment and safety systems.
Be familiar with emergency and evacuation procedures
Not willfully or recklessly endanger anyone’s health and safety
Assist with the preparation of risk assessments
Report OSH Hazards, incidents, Near misses and issues
Reduce, Reuse, Recycling of waste as much as possible
Attend all OSH Trainings, awareness programs and mock drills.
Participates in the OSHMS audits, inspections, ensuring standards are maintained
Specific Responsibilities for this Role
Healthcare Assistant will:
Under the direct supervision of the Registered Nursing Staff, will deliver patient care and service which is safe and timely.
Identify opportunities for improvement and escalate accordingly reflective of the chain of command.
Perform other duties as may be assigned within his/her scope and ability.
Support the escort of patients within the clinical setting.
Support patients with new appointment bookings and other clerical tasks within the clinical setting.
Transport patient specimens to the lab
Add additional unit specific responsibilities here
Engage with and contribute to, a learning culture
Lead and influence changes in healthcare
Our Nursing Values: We will achieve this through our core values:
Safety
Excellence
Ethics
Trust
Collaboration
The post holder will work collaboratively with other team members, uphold and live the NMC Nursing Strategy in order to provide safe and outstanding care to their patient, to the patient’s bystanders all the time, every time.
Key Accountabilities
These must be upheld in accordance with the UAE Code of Conduct, Scope of Practice, and licensure as per the regulator.
The post holder will:
Always speak up if safety is a concern
Treat all patients with kindness, respect and compassion.
Recognize and work within the limits of their own competence
Take responsibility for their own actions
Communicate effectively with colleagues to ensure patients receives the safest, most effective care possible.
Perform additional duties when required
Education and Training:
Ensure relevant training and competency is undertaken to deliver care safely.
Maintain up-to-date mandatory training requirements.
Follow and comply with the NMC Nurse Competency Matrix / Framework, relevant to their role profile.
Be willing to learn new clinical skills and actively contribute to the learning culture through attendance of journal clubs and professional development programs.
Under the supervision of the Registered Nurse, support pre-registration and new nurses and Health Care Workers when required.
Participate in teaching, mentorship and preceptorship when required.
Under the supervision of the Registered Nurse, support student nurses, newly graduated nurses, newly hired experienced nurses, return to practice nurses and nurses undergoing cross-training or upskilling.
Participate in Performance Improvement Plans when required
Share knowledge and skill with others, in order to improve patient care and service
Ensure they are skilled, trained and competent before using any medical device.
Involve patients in their own healthcare and recovery through education, awareness and positive reinforcement.
Quality Assurance and Governance:
Speak up, if something isn't right.
Maintain awareness of and comply with, the NMC Policies and Procedures
Participate in all activities related to DoH/DHA/MoH/NMC Quality Improvement when required.
Uphold the regulatory and accreditation standards.
Continually seek to improve the service of and care delivery for patients and their families.
Report and notify all untoward/serious and near miss incidents to your direct line manager and then through the incident reporting system in a timely manner.
Cooperate with all investigations and audits when requested to do so in the interest of developing a learning culture and seeking to improve care and services.
Promote customer service based on NMC patient satisfaction results.
Share best practices and quality patient outcomes through audit.
Be aware of the impact of nursing care on patient outcomes measured through Nursing Sensitive Key Performance Indicators and external benchmarks.
Contribute to a positive practice environment, upholding the six standards of ANCC Pathway to Excellence®.
Professional:
Always uphold the reputation of the nursing profession.
Act as a positive role model for all nursing and support staff
Must have insight of own behaviour and in others.
Support the assessment, planning, implementation and evaluation of programmes of care under the supervision of the registered nurse.
Comply will all aspects of the UAE Code of Conduct, Scope of Practice and licensure as per the regulator.
Refuse to undertake any task for which he/she has not been trained and is not competent to undertake.
Always seek expert help when the demand of care, service or skill, falls outside their capabilities.
Only delegate tasks to those team members who are trained, skilled and competent to undertake such tasks
Assist in updating clinical policies and guidelines in line with skill and experience
Assist, engage with and contribute to the professional development of colleagues
Ensure re-licensure is managed in a timely manner.
Always maintain patient confidentiality.
Ensure timely expert advice or registered nursing support is sought when a patient's condition fails to respond to prescribed treatment.
Manage a deteriorating patient without delay, using the Early Warning System escalation process and American Heart Association Basic Life Support algorithm.
Equality and Diversity:
The post holder is required to promote diversity, equity, inclusion and belonging in service delivery and employment practices. All employees must comply with NMC equality and diversity policies, procedures and initiatives.
Infection Prevention and Control (IPC):
IPC is everyone’s responsibility. All staff are required to read and implement the NMC IPC Policy and Strategy in an effort to maintain the highest possible standards of cleanliness at all times, thus reducing the risk of infection in patients, staff and visitors.
The strictest hand hygiene compliance encompassing, 5 moments of hand hygiene, bare below the elbows and environmental care, will be expected of all staff, including the post holder, at all times.
Safeguarding Children:
NMC is committed to safeguarding and promoting the welfare of all children and vulnerable adults and expects all employees to share this commitment.
Please refer to Federal Law No. 3 of 2016 (Wadeema’s Law)
https://www.khda.gov.ae/CMS/WebParts/TextEditor/Documents/Children_Law_English.pdf
Occupational Safety and Health Management Systems (OSHMS)
Comply with OSHMS instructions, policies and safe working procedures.
Use of appropriate personal protective equipment and safety systems.
Be familiar with emergency and evacuation procedures
Not willfully or recklessly endanger anyone’s health and safety
Assist with the preparation of risk assessments
Report OSH Hazards, incidents, Near misses and issues
Reduce, Reuse, Recycling of waste as much as possible
Attend all OSH Trainings, awareness programs and mock drills.
Participates in the OSHMS audits, inspections, ensuring standards are maintained
Specific Responsibilities for this Role
DOH-SOP-NP-V1 2022 - Nursing Scope of Practice.pdf
Assistant Nurse/Midwife will:
Under the supervision of the Registered Nurse / Registered Midwife, contribute to the overall planning and delivery of nursing/midwifery care for patients ensuring a patient cantered approach to care.
Under the direction of the Registered Nurse/ Registered Midwife, assist in the activities of daily living for patients in accordance with the patient care plan e.g. distribution of patient meals and assisting patients with hygiene needs.
Maintain a high standard of nursing/midwifery care for patients, working within evidence-based guidelines and unit specific competencies.
Demonstrate service excellence and act as a patient advocate to support the patients’ dignity and rights at all times.
Ensure the Registered Nurse/ Registered Midwife is informed of vital sign observations and care provided for patients and document appropriately.
Observe and report changes in the patient’s condition and reactions to different aspects of care to a Registered Nurse/Registered Midwife immediately.
Respond to emergencies according to the organization’s policies and procedures
Facilitate post discharge clinic visits and/or tests as required including scheduling follow-up and referral appointments
Help arrange patient transportation as required.
Maintain flow of documents for scanning if needed.
Provide direct patient care according to the therapeutic plan and individual patient needs as directed by the patient care plan under supervision of a Registered Nurse/ Registered Midwife.
Provide appropriate information to assist the Registered Nurse/ Registered Midwife, in the preparation and maintenance of an effective patient care plan.
Record in the patient’s official record a detailed report of care given which reflects the therapeutic plan and specific aspects of the patient care plan under direction of Registered Nurse/ Registered Midwife.
Reinforce instructions given to the patient by the physician and Registered Nurse/ Registered Midwife, and refers new needs for instruction to the Registered Nurse/ Registered Midwife.
Initiate emergency assistance as per policies and proceduresand perform Basic Life Support as per regulatory requirements and scope.
Perform other duties as assigned by the Registered Nurse/ Registered Midwife, and within the scope of practice
Ask questions when in doubt for clarification by the Registered Nurse/ Registered Midwife.
Escalate to and seek expert advice from colleagues when unable to or not competent to undertake required care.
Qualifications
Minimum Qualification & Experiences
Essential: the post holder must
Be willing to work across departments when necessary
Manager their own professional re-licensure
Have a valid American Heart Association Basic Life Support Provider qualification
Be able to communicate clearly and effectively in English (spoken and written)
DESIRABLE: The post holder should have:
Be able to communicate effectively in Arabic