Summary
Hilton is seeking an Arabic-speaking host for its hotel team in Manama, Bahrain. The role welcomes and escorts guests, presents menus, manages reservations and table assignments, and coordinates group arrivals. It also involves responding to guest inquiries and concerns, handling incoming calls, maintaining communication logs, and keeping up to date on hotel services and special requests. Hilton highlights integrity, teamwork, accountability, leadership, and a focus on service.
The posting
As published on hilton.com. Pulled from the employer's site and shown as they wrote it.
Exceptional Hospitality Starts with You
Picture yourself brightening someone’s day. When you join our Hotels team, that’s exactly what you’ll do every time you come to work! As a Hostess, you’re not just handling guest inquiries – you’re spreading the light and warmth of hospitality by delivering memorable experiences that make the stay for every guest.
Responsibilities
Here's what you'll do during a typical day:
- Welcome Guests: Meet and greet guests, offer choice of seating, then escort them to their table and present menu
- Manage reservations and pre-arrival details: Confirm reservations, assign tables, and fulfill special requests prior to guest arrival; Read, maintain and make daily entries in the log book to coordinate communication between shifts and management.
- Coordinate group arrivals: Organize and oversee tour and pre-assigned group arrivals to ensure a seamless experience
- Delight our guests: Welcome guests, respond to inquiries, and resolve concerns promptly to uphold service standards; maintain knowledge of all hotel services as well as VIP requests and special events
- Provide phone support: Answer and route incoming calls, maintain call logs, and follow up to ensure guest satisfaction
Qualifications
What It Takes to Make the Stay
At Hilton, our core values define what it takes to succeed here and guide the qualities we look for in every team member:
A passion for spreading the light and warmth of Hospitality. Acting with Integrity and always doing the right thing. Inspiring others through Leadership. A belief that Teamwork drives the best outcomes. A sense of Ownership and accountability. And a focus on the Now, bringing urgency and discipline to every moment, knowing it can make a lasting impact.