Host – BOUNCE and miniBOUNCE

Company Purpose

Inspire movement,Self-expression, and human connection

Company Vision

BE LOVED AS A REGULAR DESTINATION FOR FREESTYLE FUN, PROGRESSION & DEVELOPMENT

miniBOUNCE is a fast-paced and energetic environment full of smart people who make things happen. The company vision ensures an ongoing commitment to creating:

• A loved and respected international brand

• An awesome culture with exceptional people at every level

• A fresh and evolving multi-sensory experience

• Pumping venues across the world

• A safety recordwe’reproud of.

Company Mission

Bring the Love – Inspire Progression – Grow the Tribe

Our Values

We have a powerful working culture that fuses passion, connectivity, accountability, and evolution of the miniBOUNCE experience.

These are the miniBOUNCE values:

• Passion

• Unleash your free spirit.

• Be your awesome, authentic self.

• Harness your talents and gifts.

• Stand out and shine.

• Unity

• We’rea tribe. We jump together &we’rebuilding a revolution together.

• Talk straight. Talk Often. Embrace diversity Stay tight.

• Accountability

• We need leadership at every level.

• Take charge. Be decisive.

• Follow up and follow through.

• Get the right $h*t done right.

• Keep it fresh

• Be the front runner & game changer.

• Encourage.

• Inspire & be inspired.

Position Purpose

• To give a warm and friendly welcome to all customers to miniBOUNCE and ensure they have an exciting and safe experience.

• To provide exceptional customer service and Food & Beverage (F&B) delivery.

• Tomaintainthese areas in a well presented and clean way.

Key accountabilities

Vision & Values

• Lead by example by living miniBOUNCE Values on a day-to-day basis and encourage and help all team members to do the same

• Positively influence andmaintainthe miniBOUNCE culture through direct and indirect action as needed

• Take every opportunity to promote the miniBOUNCE Vision, Values and Culture both internally and externally

Customer Experience & Delivery

• Facilitate a Free Spirits Unleashed culture!

• Welcome and serve customers in an efficient and friendly manner and provide a high level of product and service knowledge

• Facilitate efficient customer flow throughout the greeting, food and gathering areas

• Prepare and deliver F&B offer displays according to miniBOUNCEstandardsandprocedures

• Prepare and set up party rooms based on run sheets

• Deal with customer issues directly and resolve promptly whenever possible. Escalate to Team Leader when required

• Input accurate data into POS as this directly impacts reporting and analysis

• Comply with cash and credit cards security procedures

• Forward all customer feedback regarding promotions, customer experience and complaints to the Team Leader to review

• Deliver exceptional parties and programs as requested by the Team Leaders

Safety

• Contribute to a safe environment for all customers, team members and contractors with a prevention focus

• Abide by safety updates and changes communicated by management

• Complete F&B operating checklists and ensure that food safety standards are maintained

• Communicate relevant safety information to customers, including party & groups

F&B Preparation & Delivery (Quality)

• Stock and present food and beverage offer in an appealing way and in line with the miniBOUNCE standards and procedures

• Prepare and deliver F&B offer for parties for parties and groups

• Ensure safe food and beverage handling and quality ismaintainedat all times

Stock Management & Merchandise

• Operate within the guidelines and processes for merchandise and stock ordering, control,rotationand food storage based on occupancy and party bookings

Presentation & Cleanliness

• Maintain a well presented and clean premises

• Complete operational, equipment and maintenance checklists