Summary
Accor is hiring a Host / Hostess for SLS The Red Sea in Umluj, Saudi Arabia. The role welcomes and assists restaurant guests, manages reservations, seating and guest flow, and coordinates with food and beverage teams. Applicants need 1–2 years of guest-facing experience; luxury hotel or upscale restaurant experience is preferred. English communication skills are required, Arabic is desirable, and the position is for Saudi nationals.
The posting
As published on accor.com. Pulled from the employer's site and shown as they wrote it.
Company Description
Welcome to SLS The Red Sea, where bold creativity and unapologetic luxury come to life.
Part of Ennismore’s globally celebrated lifestyle portfolio, SLS Hotels are known for redefining hospitality through striking design, elevated service, and magnetic social energy. Now open on the Red Sea coast, SLS The Red Sea stands as one of Saudi Arabia’s most exciting lifestyle destinations.
The resort features 150 impeccably designed keys, five dynamic Food & Beverage venues, and a luxurious spa sanctuary, offering guests a seamless blend of indulgence, entertainment, and escape. From vibrant dining experiences to moments of pure relaxation, every detail is crafted to surprise, inspire, and connect.
More than a hotel, SLS The Red Sea is a living stage—a place where creativity thrives, individuality is celebrated, and bold ideas are encouraged. As the journey continues beyond opening, we are building a passionate team to shape the future of this iconic destination. If you’re driven by excellence, energized by lifestyle hospitality, and ready to be part of something extraordinary, this is where your story continues.
Job Description
At SLS The Red Sea, we don’t just welcome guests—we create unforgettable first impressions. As a Host/Hostess, you will play a key role in delivering exceptional guest experiences by warmly welcoming, guiding, and assisting guests throughout their dining journey. As the face of the restaurant, you will create a refined and personalized arrival experience that reflects the bold, stylish, and vibrant spirit of SLS.
Working closely with the F&B team, you will support smooth front-of-house operations by managing guest flow, reservations, seating arrangements, and ensuring every guest interaction reflects SLS standards, service excellence, and genuine hospitality.
Key Responsibilities
- Welcome and engage guests in a warm, professional, and confident manner aligned with SLS service standards.
- Manage guest seating, table allocations, and dining flow based on reservations and walk-in guests.
- Coordinate with the service team to accommodate guest requests and ensure expectations are met.
- Maintain strong knowledge of menus, special events, seating arrangements, and guest preferences.
- Handle guest inquiries, feedback, and concerns professionally, escalating when required.
- Maintain an organized and welcoming host stand and reception area throughout service.
- Manage reservations accurately using restaurant reservation systems, including guest details and seating plans.
- Confirm reservation information and communicate updates with relevant team members.
- Answer phone calls professionally and assist guests with inquiries and bookings.
- Coordinate with the kitchen, service, and bar teams to support efficient service flow.
- Assist with side duties such as menu preparation, table resets, and maintaining the entrance area.
- Maintain SLS grooming and appearance standards while representing the brand with confidence and professionalism.
- Follow all health, safety, hygiene, and company service standards.
- Contribute to a positive team environment through collaboration and effective communication.
Qualifications
- Minimum of 1–2 years experience in a guest-facing role, preferably within a luxury hotel, upscale restaurant, or lifestyle hospitality environment.
- High school diploma or equivalent required; hospitality-related education is an advantage.
- Excellent communication skills in English; Arabic language skills are highly desirable.
- Confident, welcoming, and professional personality with a passion for guest service.
- Ability to manage busy service periods while remaining calm, organized, and attentive.
- Experience using POS systems and reservation platforms is an advantage.
- Flexible availability to work weekends, evenings, and holidays as required.
- Well-groomed and professional appearance in line with SLS brand standards.