Summary
The First Group Hospitality is a hospitality management company operating hotels, residences, and restaurants. The Host welcomes guests at the Silver Sands Beach outlet in Jeddah, manages reservations and seating, and coordinates with service staff to support smooth operations. The role also involves answering calls, providing outlet information, keeping the entrance presentable, and handling guest concerns professionally. Similar experience is preferred, and the position is for a Saudi national.
The posting
As published on tfghospitality.com. Pulled from the employer's site and shown as they wrote it.
Overview
Positioned on the edge of the Red Sea, Silver Sands Beach stands as a pinnacle of sophisticated living in Jeddah, Kingdom of Saudi Arabia. This premier community is a seamless blend of tranquil coastal ambience and convenient city access, offering an unparalleled lifestyle for discerning individuals and families.
For over six decades, Silver Sands Beach has transitioned from a beloved family retreat into a symbol of community cohesion and respect for nature. Our ambition goes beyond providing beautiful homes; we aim to cultivate a vibrant, interconnected community that cherishes a deep sense of togetherness. Positioned near a natural lagoon, with perfect conditions for water sports, Silver Sands is for families and enthusiasts, promising lasting memories amidst its splendour.
The First Group Hospitality is a Dubai-headquartered, full-service hospitality management company specialising in hotel operations, asset management, and F&B strategy. With a team of industry veterans and a proven track record, the company delivers tailored solutions that enhance efficiency, optimise revenue, and maximise asset value for investors and hotel owners.
As a trusted third-party hotel management provider, The First Group Hospitality partners with leading global brands to drive operational excellence and long-term profitability, thanks to expertise spanning property performance optimisation, cost management, and guest experience enhancement.
Beyond management, The First Group Hospitality develops and operates a dynamic portfolio of upscale hotels, residences, and award-winning restaurants, creating high-value hospitality assets that stand out in the market. For more information, visit tfghospitality.com
Job Description
The Hostess is responsible for welcoming guests, managing reservations, and ensuring a smooth flow of service within the outlet. This role plays a key part in creating a positive first impression and delivering a warm, professional, and organized guest experience.
Key Responsibilities:
- Greet guests warmly upon arrival and escort them to their tables
- Manage reservations, waitlists, and table assignments efficiently
- Maintain an organized seating plan to optimize table turnover and guest satisfaction
- Answer phone calls, respond to inquiries, and handle bookings accurately
- Communicate effectively with service staff to ensure smooth operations
- Monitor dining area activity and adjust seating arrangements as needed
- Ensure the entrance and reception area are clean, tidy, and presentable at all times
- Provide guests with menus and basic information about the outlet
- Handle guest concerns or complaints professionally and escalate when necessary
- Maintain a friendly and professional demeanor at all times
Desired Skill & Expertise
- Previous experience in a similar role or customer-facing position preferred
- Strong communication and interpersonal skills
- Excellent organizational and multitasking abilities
- Ability to remain calm and professional in a busy environment
- Customer-focused with a positive attitude
- Professional appearance and grooming standards
- Basic computer or reservation system knowledge is an advantage
- Flexibility to work shifts, including weekends and holidays