Summary
Daikan Izakaya in Abu Dhabi is seeking a Hostess to welcome guests and help create an inviting restaurant atmosphere. The role involves managing reservations and walk-in seating, sharing information about menu items and specials, responding to guest requests, and coordinating with the waitstaff and kitchen team. Candidates should have strong communication skills, be comfortable multitasking in a fast-paced environment, and be flexible to work evenings, weekends, and holidays. Previous hostess or customer service experience is preferred.
The posting
As published on daikan.ae. Pulled from the employer's site and shown as they wrote it.
Daikan Izakaya, Abu Dhabi, a premier destination for Japanese cuisine is looking for a warm and welcoming Hostess to join our dynamic team. As the first point of contact for our guests, you will play a vital role in creating a positive and inviting atmosphere as well as ensuring smooth seating operations within our restaurant.
Responsibilities:
- Guest Reception: Greet and welcome guests with a friendly demeanour as they arrive at the restaurant. Ensure a positive first impression.
- Seating Management: Manage reservations and walk-in guests, efficiently coordinating seating to optimise the dining room flow.
- Menu Knowledge: Provide guests with information about daily specials, chef recommendations, and our menu offerings.
- Customer Service: Address guest inquiries and concerns promptly, ensuring their needs are met and assisting with any special requests.
- Collaboration: Work closely with the waitstaff and kitchen team to ensure smooth and efficient service throughout the dining experience.
- Maintaining Cleanliness: Keep the host station and dining areas tidy and organised, creating a welcoming environment.
- Health and Safety Compliance: Adhere to health and safety regulations to ensure the well-being of guests and staff.
Requirements:
- Previous experience as a hostess or in a similar customer service role is preferred.
- Strong communication and interpersonal skills.
- Ability to multitask and thrive in a fast-paced environment.
- Positive attitude and a friendly demeanour.
- Proficient in managing reservations and wait lists.
- Flexibility to work evenings, weekends, and holidays.
- Team player with a commitment to providing excellent guest service.