Summary
Accor is seeking a Hostess to join Banyan Tree Doha in Doha, Qatar. The role welcomes and seats guests, presents menus, assists with recommendations, takes orders and handles payments while maintaining a professional and discreet relationship with patrons. The Hostess also responds to guest complaints, keeps side stations organized and reports cleanliness or maintenance issues. Applicants should have strong customer service, communication and interpersonal skills, with at least two years of hotel operations experience; a hospitality or tourism degree or diploma is preferred.
The posting
As published on accor.com. Pulled from the employer's site and shown as they wrote it.
Company Description
"Why work for Accor?
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/
Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS"
Job Description
We are seeking a friendly and professional Hostess to join our team in Banyan Tree Doha. As the first point of contact for our guests, you will play a crucial role in creating a welcoming atmosphere and ensuring a positive dining experience. Your warm personality and attention to detail will set the tone for our restaurant and contribute to our mission of delivering exceptional customer service.
- Communicates directly with guests i.e. presents menus, helps with recommendations, receives orders, places orders and handles payments.
- Ensures proper appearance (condition of uniforms) and grooming whilst on duty.
- Handles the guest greeting upon arrival and their seating through the hostess.
- Ensures that under no circumstances the entrance is left unattended.
- Maintains a professional / friendly, yet discreet relationship with the outlet patrons to ensure their well-being.
- Makes herself familiar with all menus, promotions, and other relevant issues concerning the outlet (product knowledge).
- Reports cleanliness and maintenance issues to the immediate Supervisor.
- Handles guest complaints as per instructions or consults the immediate Supervisor.
- Does all mise-en place work according to the whole day service requirements.
- To report any equipment failures/problems to the Maintenance Department.
- To pass any maintenance requests to the Maintenance Department.
- To participate in any Training/Developments schemes as recommended by senior management.
- Attends all regular departmental briefings and contributes to an open communication within the assigned team.
- To treat guests and colleagues in a polite and courteous manner.
- To observe high standards of personal hygiene.
- To maintain clean and organized side stations at all times.
- To anticipate customers’ needs.
Qualifications
- Ideally with a relevant degree or diploma in Hospitality or Tourism management.
- Minimum 2 years of work experience in hotel operations. Good customer service, communications, and interpersonal skills are a must.