Summary
Wynn Al Marjan Island is recruiting a Housekeeping Manager for its resort in Umm Al Quwain, UAE. The role oversees housekeeping operations, staff performance and rosters, room turnover, inspections, quality audits, training, and guest concerns. Applicants should have a hotel management degree, diploma, or equivalent, at least two years of similar experience in a five-star hotel, and fluent English. The posting states that salary is paid in AED but does not provide an amount; benefits include leave, healthcare, life insurance, and incentive programs.
The posting
As published on wynnalmarjanisland.com. Pulled from the employer's site and shown as they wrote it.
About Wynn Al Marjan Island:
On schedule to open in the United Arab Emirates in 2027, Wynn Al Marjan Island has been created as an opulent and entertaining beachside destination for discerning guests to play and relax. Located less than 50 minutes from Dubai International Airport, this integrated resort offering 1,530 rooms and suites, 22 restaurants and lounges, a theatre, nightclub, and five-star spa is currently under construction on a picturesque island that gracefully curves into the Arabian Gulf.
About the Position:
Wynn Al Marjan Island is currently seeking a manager – Housekeeping to join the resort’s housekeeping team.
The primary duties and responsibilities of this role are:
To report for duty punctually always wearing the correct uniform and name tag
To attend daily briefing in selected areas conducted by direct leader and attend/ participate in shift briefings with Assistant Managers, Guest Room Attendant and Supervisor with relevant information on day-to-day operations
To be flexible in working hours and scheduling as per resort requirements
To carry out any other job-related duties as required by the leaders
To be proficient in handling software relating to property management- Opera, Maximo, FCS-Communication system and other relevant systems as required for the day-to-day operations
To manage performance of the department and colleagues, ensuring guests receive prompt and courteous service and all areas of the operation are running as per resort standard procedures and policies
To oversee departmental roster/manning
To support and assist Assistant Managers/Supervisors in developing Guest Room Attendant based on quality audit results and improvement planners, ensuring each Guest Room Attendant delivers consistent level of service thereby meeting and exceeding guest expectations
Responsible for building efficient working relationships between the housekeeping coordinators and Front Office room controller to ensure daily room turnover is efficiently managed and guests have seamless arrival and stayover experience
To oversee the daily measurement tools for productivity, Time and Motion, etc. ensuring there is no redundancy of duties, reporting any anomalies to the Housekeeping Director
To support in carrying out effective and documented communication with team members thereby ensuring team is aware of standards and expectations of the department, activities in the resort or any other pertinent information that they need to carry out their daily tasks
To ensure all colleagues are reporting to duty in proper uniform, on time and well groomed
To monitor and manage the performance of contracted staff and ensure they are always working as per the guidelines and standards of the resort, ensuring to communicate any challenges or deviations to the contractors immediately
To be responsible for a smooth turnaround of the operations and to liaise with Front Office/ regarding late checkouts that will impact the midnight turnover
To carry out inspections of all areas to ensure that the standards are maintained as per the resort standard
To ensure all guest requirements are proactively anticipated and provided based on requests, reservation details, traces, profile notes or observations from team members
To oversee department recruitment, assist Human Resources with recruiting new colleagues and carrying out interviews
To ensure training needs within the department are monitored, crafted and accordingly provided as per resort standards
To conduct training for Assistant Managers, Team Leaders and colleagues when required
To effectively provide coaching, counselling and disciplining of team members and thereby provide constructive feedback to enhance performance
To ensure that all operational aspects are aligned to creating memorable experiences for guests
To be fully trained in all safety rules, emergency procedures and fire prevention regulations and ensure these are strictly enforced by the colleagues
To review the monthly FCS- (communication system) reports from systems to ensure efficient use of resources, determine any training requirement or operation procedure review if any
To support the Executive Housekeeper to drive the Preventive Maintenance program/Deep Cleaning program to ensure the guest rooms are well kept and to ensure that accurate records are maintained
To ensure all new colleagues and team leaders are trained and introduced to their duties as per resort standards and policies
To ensure all guest requirements are proactively anticipated and provided based on requests, reservation details, traces, profile notes or observations from team members
To meet guests to provide personalized service and solicit feedback as well as to address any guest grievances and resolve them efficiently
To follow through on every complaint received, determine the root cause and ensure that recurrences are avoided
To ensure the guest supplies are always available for the operation
To monitor usage of guest room supplies, and amenities and ensure these are in line with targeted cost departmental budgetary guidelines
To instill high level of employee satisfaction within the rooms team and thereby meet the Colleague Engagement Survey targets set by the leadership
To be responsible for all quality audits in the rooms and ensure quality of service is of the highest standards, drafting improvement planners based on the audit results and implementing recommended improvements
To ensure appraisals and Key Performance Indicator reviews are conducted at set schedules and submit reports for approval to Housekeeping Director/ Human Resources team, on time
To ensure that Housekeeping Standard Operating Procedures are updated regularly based on operational requirements and are in line with the resort’s health & safety guidelines as well as guidelines set by local authorities (DTCM, Dubai Municipality)
To ensure all new colleagues and team leaders are trained and introduced to their duties as per resort standards and policies
About You:
The ideal candidate for this position will have the following experience and qualifications:
Graduate in Hotel Management/ Diploma or equivalent
At least 2 years’ previous experience in a similar position, in 5* Hotel
Strong interpersonal skills
Organizational skills
Leadership abilities
Strong customer Service focus
Computer literate
Communication – Fluent in English – Verbal, written and reading
Experience in a luxury hotel or resort setting.
Ability to work in a fast-paced, multicultural environment.
Comfortable working in back-of-house areas with high foot traffic and operational activity.
Willingness to work flexible hours, including weekends and public holidays.
About Wynn Al Marjan Island’s Benefits:
We offer an attractive salary, paid in Dirhams (AED), the local currency of the UAE. In addition, we offer an excellent leave policy, a healthcare package and as well as life insurance, incentive programs, and other employee benefits. The result is a package that makes this role highly attractive to outstanding applicants seeking a career with Wynn Resorts, among the most renowned and celebrated brands in the global hospitality industry.