Summary
Hilton is hiring a Housekeeping Order Taker for The Mangroves Abu Dhabi, LXR Hotels & Resorts. The role handles guest requests related to housekeeping and coordinates the delivery of amenities and services with the Housekeeping team. Duties also include maintaining records, communicating with other departments, and supporting the housekeeping leadership team with reports and administrative tasks. The position is designated for Emiratis.
The posting
As published on hilton.com. Pulled from the employer's site and shown as they wrote it.
Exceptional Hospitality Starts with You
Picture yourself brightening someone’s day. When you join our Hotels team, that’s exactly what you’ll do every time you come to work!
As a Housekeeping Order Taker (Emirati), you will be at the heart of creating exceptional guest experiences. From coordinating guest requests to ensuring seamless communication within the Housekeeping team, you’ll play an important role in delivering personalized service and spreading the light and warmth of hospitality, making every guest feel truly cared for throughout their stay.
Responsibilities
Here's what you'll do during a typical day:
- Handle incoming guest requests and inquiries related to Housekeeping, ensuring prompt, professional, and courteous service in line with luxury hospitality standards.
- Coordinate with the Housekeeping team to ensure timely delivery of guest amenities, special requests, and other housekeeping services.
- Maintain accurate records of guest requests, room status updates, and daily housekeeping activities using hotel systems.
- Communicate effectively with Front Office, Engineering, and other departments to ensure seamless operations and exceptional guest experiences.
- Support the Housekeeping leadership team with administrative tasks, daily reports, and departmental coordination while upholding Hilton's service standards.
Qualifications
What It Takes to Make the Stay
At Hilton, our core values define what it takes to succeed here and guide the qualities we look for in every team member:
A passion for spreading the light and warmth of Hospitality. Acting with Integrity and always doing the right thing. Inspiring others through Leadership. A belief that Teamwork drives the best outcomes. A sense of Ownership and accountability. And a focus on the Now, bringing urgency and discipline to every moment, knowing it can make a lasting impact.