Summary
Rotana Hotels is seeking a Housekeeping Order Taker for Towers Rotana in Dubai. The role handles communication for the Housekeeping Office, maintains keys, records, files and daily reports, and follows up on incoming calls and messages. Duties also include managing Lost & Found, updating room discrepancy reports in the Opera system, and arranging babysitting requests. The posting seeks guest-focused housekeeping professionals with strong customer service skills.
The posting
As published on rotana.com. Pulled from the employer's site and shown as they wrote it.
We are currently seeking for passionate and dynamic guest focused Housekeeping professionals who pride themselves on their ability to deliver extraordinary levels of customer service and provide creative solutions to our guests.
This position is based at Towers Rotana.
As a Housekeeping Order Taker you are responsible to handle all communication in and out of the Housekeeping Office to ensure a smooth running of the department and your role will include key responsibilities such as:
• Safe keep, record and collect all keys and papers held within the Housekeeping Office
• Ensure the sorting of all daily activity reports in the Housekeeping Office
• Answer phone calls promptly, following proper telephone etiquettes as trained and per the standards
• Record all incoming calls, ensure all messages are disseminated and followed up accordingly
• Handle all issues pertaining to Lost & Found - receiving, recording, storage, claiming and clearing
• Update and maintain all housekeeping files
• Update and print out of the Opera system for the room discrepancy report by morning and afternoon and ensure to submit a copy to Accounts and Front Office
• Arrange baby-sitting for guests and prepare attendance sheets for the monthly payroll
• Keep and maintain the cleanliness and tidiness of the Housekeeping Office
• Clear all outdated reports on a monthly basis based on the hotel standard for record keeping
Job Details
Posted Date:
2026-09-24
Job Location:
United Arab Emirates - Dubai
Department:
Housekeeping