Summary
Accor is hiring a Housekeeping Supervisor at Rixos The Palm Hotel & Suites in Dubai. The role involves inspecting housekeeping and guest areas, overseeing attendants and team leaders, conducting briefings and on-the-job training, and coordinating maintenance follow-up with Engineering. The supervisor also handles guest service matters, shift handovers, lost-and-found reporting, and front-office discrepancy reports. Applicants need a university degree in any field and at least two years of similar experience in a five-star hotel.
The posting
As published on accor.com. Pulled from the employer's site and shown as they wrote it.
Company Description
Join a hotel that is a member of the Accor network, whose group brings together more than 45 brands, 5,500 hotels, 10,000 restaurants and lifestyle destinations. Here, we believe in you and what you bring to the table. There are many opportunities for development and advancement. Every gesture, every smile, every action, contributes to creating a positive and memorable impact for our customers, our colleagues and also for our planet. Together, we embody the vision of responsible hospitality.
Take the opportunity to become a Heartist®, and let your heart guide you in this world where life beats faster.
Job Description
- Inspects all housekeeping areas on a daily basis to ensure highest standard of cleanliness.
- Completes and supervises the daily checklist
- Ensure all VIP arrivals and guest areas are taken care and at best conditions at all times
- Conducts daily inspection of employee grooming.
- Conducts daily briefing and on the job training for all Attendants and Team Leaders.
- Checks and maintains equipment and machines used.
- Follow up on job orders and co-ordinate with Engineering for follow up.
- Maintains effective employee relations.
- Attends daily briefing with EKH/AEH in Housekeeping.
- Report any sick, irregular guest, and any stranger on housekeeping areas to the Housekeeper, Security Office immediately.
- Proper handover and take over of the incoming and out going shifts to be handled well.
- Report all Lost & Found items to Housekeeping.
- Prepare discrepancy report for the front office.
- Check and follow all maintenance report If the work is incomplete.
- Waters and changes all flowers as per schedule requirement.
- While inspecting housekeeping areas or other area there should be eye for detail.
- Be Responsible for the cleanliness, maintenance, property and hygiene of housekeeping areas and service areas.
- Oversee the work of attendants and team leaders
- Handle all service matters to guests in the station
- Be responsible for supervising the activities of Housekeeping Area attendants and team leaders.
- Be fully aware of the Rixelence of the day
- Proper grooming at all times
- Show fullest cooperation and respect within the team and other departments
- Is aware of the daily activities and has product knowledge of all the hotel facilities
Qualifications
- UniversityDegree in any field
- Minimum 2 years in a similar role with a five star hotel
Additional Information
What is in it for you:
- Employee benefit card offering discounted rates at Accor worldwide
- Learning programs through our Academies
- Opportunity to develop your talent and grow within your property and across the world!
- Ability to make a difference through our Corporate Social Responsibility activities, like Planet 21