Income Auditor

Company Description

Fairmont Ajman is a beachfront 5-star hotel situated in Ajman, just 30 minutes away from the bustling metropolis of Dubai. Combining hospitality and elegance with a deep connection to our natural surrounds, Fairmont Ajman promises exceptional cultural, leisure and dining experiences in a truly spectacular setting. Featuring 252 guest rooms and suites complete with ample space and breathtaking views of the Arabian Gulf, Fairmont Ajman presents travelers with all the comforts of home, alongside world-class service.

Job Description

The Income Auditor is responsible for ensuring the completeness, accuracy and integrity of all hotel revenue transactions. The role conducts daily audits of revenue generated across all hotel departments, reconciles revenue against supporting systems and documentation, identifies discrepancies and ensures that all income is accurately recorded and reported in accordance with hotel policies, internal controls and brand standards.

Key Responsibilities:

Daily Revenue Audit

• Conduct the daily audit of all hotel revenue transactions and ensure revenue is accurately recorded in the appropriate accounts.
• Review and reconcile daily revenue generated from Rooms, Food & Beverage, Spa, Recreation, Retail and other revenue-generating outlets.
• Verify that all transactions recorded in the Property Management System (PMS), Point-of-Sale (POS) systems and other relevant systems are complete and accurate.
• Review daily revenue reports and supporting documentation for accuracy and completeness.
• Investigate and follow up on discrepancies, unusual transactions, adjustments and variances.
• Ensure all revenue is posted to the correct department, outlet, account and revenue code.

Revenue Reconciliation & Controls

• Reconcile daily revenue between PMS, POS, payment systems and the General Ledger.
• Verify cash, credit card, city ledger and other payment transactions against supporting reports.
• Review credit card settlements and ensure discrepancies are identified and followed up.
• Verify complimentary rooms, house-use rooms, allowances, rebates, discounts, voids and adjustments.
• Ensure all discounts and complimentary transactions are appropriately authorized.
• Review and verify package inclusions, room charges, meal plans and other revenue components.
• Monitor revenue adjustments and investigate unusual or irregular activity.
• Ensure proper controls are maintained over all revenue-generating transactions.

Night Audit Review

• Review Night Audit reports and ensure all relevant revenue has been captured accurately.
• Verify that the Night Audit process has been completed correctly and that all required reports are available.
• Review exceptions generated during the Night Audit process and coordinate with the relevant departments for resolution.
• Ensure any outstanding issues are followed up and resolved in a timely manner.

Cash & Credit Card Controls

• Verify daily cash collections and cash deposits against system reports.
• Review cashier summaries and ensure cash overages or shortages are properly investigated and documented.
• Reconcile credit card transactions against system postings and settlement reports.
• Follow up on declined, missing or disputed transactions where applicable.
• Ensure payment transactions are correctly classified and posted.

Accounts Receivable & City Ledger

• Assist in reviewing city ledger transactions and ensure revenue is supported by appropriate documentation.
• Verify postings transferred to accounts receivable and ensure transactions are complete and accurate.
• Coordinate with Accounts Receivable regarding discrepancies, missing documentation and unusual balances.
• Ensure chargebacks, rebates and adjustments are appropriately supported and authorized.

Reporting

• Prepare the Daily Revenue Report and other required revenue audit reports.
• Provide accurate revenue information to the Finance team and relevant operational departments.
• Highlight significant variances, irregularities and revenue risks to the Financial Controller / Director of Finance.
• Maintain proper records of audit findings, discrepancies and corrective actions.
• Assist with month-end revenue reconciliation and closing activities.
• Provide supporting documentation for internal, external and brand audits.

Internal Controls & Compliance

• Ensure compliance with hotel policies, Finance procedures, internal controls and applicable brand standards.
• Maintain appropriate segregation of duties and ensure required approvals are obtained.
• Identify potential control weaknesses and escalate them to the appropriate Finance leader.
• Maintain confidentiality of financial and guest information.
• Support internal and external audits by providing accurate documentation and explanations when required.

Coordination with Operations

• Work closely with Front Office, Food & Beverage, Reservations, Revenue Management and other departments to resolve revenue discrepancies.
• Provide guidance to operational colleagues regarding revenue posting procedures and controls when required.
• Communicate audit findings clearly and professionally.
• Follow up on outstanding issues to ensure timely resolution.

Month-End Responsibilities

• Assist with month-end revenue closing procedures.
• Reconcile revenue accounts and investigate outstanding variances.
• Ensure all revenue is captured in the correct accounting period.
• Verify accruals, adjustments, allowances and other revenue-related entries as required.
• Prepare supporting schedules and documentation for month-end closing.
• Assist the Finance team in preparing information required for financial reporting.

Qualifications

• Bachelor's degree or Diploma in Accounting, Finance, Hospitality Management or a related field.
• Previous experience in an Income Auditor, Night Auditor, Finance or hotel accounting role is preferred.
• Previous experience in a hotel or hospitality environment is highly desirable.
• Good understanding of hotel PMS and POS systems.
• Strong knowledge of revenue reconciliation and financial controls.
• Proficiency in Microsoft Excel and other Microsoft Office applications.
• Knowledge of hotel accounting practices and financial reporting is an advantage.

Additional Information

What is in it for you:

• Comprehensive medical coverage as per company policy.
• Enjoy meals on duty.
• All Heartist Card offering discounted room rates at Accor Worldwide for you, your family and friends.
• Enjoy special discounts at our restaurants and outlets.
• Benefit from a wide range of learning opportunities and development programs through our Academy.
• Build your career with opportunities to grow within the hotel and explore exciting career paths across Accor’s global network.
• Get involved in meaningful corporate social responsibility activities and contribute positively to our community and the world around us.

Our commitment to Diversity & Inclusion:

We are an inclusive company, and our ambition is to attract, recruit and promote diverse talent.

Diversity & Inclusion for Accor means welcoming each and everyone and respecting their differences by giving priority only to qualities and skills in extending employment and development opportunities. Our ambition is to provide meaningful employment, a warm and welcoming culture, excellent working conditions and to promote the development of all people, including those with disabilities.

When applying, do not hesitate to let us know of any specific needs you may have so that we can take them into consideration.

Why work for Accor?

We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.

By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/

Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS