Summary
Majid Al Futtaim is hiring an Information Technology Officer for its retail hypermarket business in Kuwait. The role provides first-level IT support, handles help desk requests and hotline calls, troubleshoots technical issues, and records and follows up on support tickets. The officer also coordinates and tests system change requests and supports IT initiatives. Applicants should have a bachelor’s degree in Computer Science or an equivalent field, with 0–2 years of IT or IT support experience.
The posting
As published on majidalfuttaim.com. Pulled from the employer's site and shown as they wrote it.
JOB TITLE
Officer - Information Technology | MAF Retail | Hypermarket Kuwait
ROLE SUMMARY
The Associate – Info. Tech is responsible for providing the highest quality service with excellent customer care in receiving, prioritizing, documenting, and actively resolving requests from our clients in a timely manner. The role holder is also responsible for talking to users on the telephone working in a busy helpdesk environment.
ROLE PROFILE
- Provide first-level IT support to all business units for IT-related requests.
- Deliver hotline support during non-office hours, weekends, and holidays when required.
- Coordinate, test, and review system change requests submitted by business users.
- Troubleshoot IT products and services and resolve user technical issues efficiently.
- Record incidents, requests, and problem details accurately in the Service Desk tool.
- Update and manage support tickets, ensuring proper documentation and timely closure.
- Follow up with users to verify that implemented solutions have resolved issues effectively.
- Support IT initiatives and action plans that enhance operational productivity, performance, and effectiveness.
REQUIREMENTS
- Bachelor's Degree in Computer Science or an equivalent field.
- 0-2 years of experience within an IT department or IT support function.
- Strong business communication and presentation skills.
- Highly organized with the ability to handle multiple tasks simultaneously.
- Good time management and prioritization skills.
- Strong problem-solving abilities with high attention to detail.
WHAT WE OFFER
- At Majid Al Futtaim, we’re on a mission to create great moments, to spread happiness, to build, experiences that stay in our memories for a lifetime. We’re proud to say that over the past 27 years, we have built a reputation as a regional market leader in what we do. Join us!
- Work in a friendly environment, where everyone shares positive vibes and excited about our future.
- Work with over 45,000 diverse and talented colleagues, all guided by our Leadership Model.