Invoice to Cash Associate Manager

At Zimmer Biomet, we believe in pushing the boundaries of innovation and driving our mission forward. As a global medical technology leader for nearly 100 years, a patient’s mobility is enhanced by a Zimmer Biomet product or technology every 8 seconds.

As a Zimmer Biomet team member, you will share in our commitment to providing mobility and renewed life to people around the world. To support our talent team, we focus on development opportunities, robust employee resource groups (ERGs), a flexible working environment, location specific competitive total rewards, wellness incentives and a culture of recognition and performance awards. We are committed to creating an environment where every team member feels included, respected, empowered and recognised.

What You Can Expect

The Invoice to Cash Associate Manager leads the local Invoice to Cash (ITC) team and is accountable for disciplined execution of accounts receivable, credit, invoicing documentation and collections-enablement activities. The role establishes clear operating agendas, follow-up routines, documentation traceability, outcome management and continuous performance assessment across office-based and field-based resources.

Working closely with Finance, Controller, Commercial Operations, Commercial and customers, the Associate Manager protects collection readiness by resolving documentation and reconciliation issues, maintaining appropriate account controls, and building constructive customer relationships. The role combines local team leadership with regular customer engagement, including key public and private accounts.

Team leadership and operating discipline

• Lead and develop the local ITC team, including setting clear agendas, assigning priorities, monitoring follow-up actions, maintaining traceability and assessing performance on an ongoing basis.
• Coach team members and provide direction on customer account management, collection readiness, documentation quality and timely resolution of open issues.
• Coordinate field and office activities, including travel plans and account-visit priorities, to support efficient issue resolution and payment follow-up.
• Drive continuous improvement in local ITC processes, reporting discipline and collaboration across Finance, Commercial Operations and Commercial teams.
• Manage relationship with external Collections Agency

Accounts receivable, credit and reporting

• Prepare and lead the monthly accounts receivable review meetings with Finance, Operations and Commercial stakeholders. Set clear actions, monitor ageing and escalate material risks or blockers through the appropriate Finance stakeholders.
• Support regular credit-limit reviews and oversee the review, blocking and release of overdue customer accounts in accordance with applicable company policies and controls.
• Review and approve new customer accounts within delegated authority and established governance.

Invoicing, documentation and reconciliation

• Ensure customer documentation is complete, accurate and accessible; follow up with Commercial Operations and Commercial teams on proof of delivery and other documentation needed to support invoicing, reconciliation and collection activities.
• Support the preparation and upload of invoices and related documentation to NUPCO, Etimad and other relevant invoicing portals, and act as back-up for e-invoicing activities in coordination with the Controller.

Customer engagement and issue resolution

• Build and maintain constructive relationships with key accounts, including NUPCO, Habib Group and other public and private customers, through regular visits and at least quarterly reconciliations.
• Join customer visits with Sales to establish effective working relationships and understand the sales process and related documentation requirements.
• Support the timely resolution of disputes, reconciliation issues, settlement delays and documentation gaps in collaboration with internal partners and field collectors.

What Makes You Stand Out

• Demonstrated people-leadership capability, including coaching, performance management, prioritization and development of team members.
• Strong knowledge of accounts receivable, credit management, customer-account reconciliation, collection processes and financial controls.
• Excellent organizational, analytical and problem-solving skills, with strong attention to detail and follow-through.
• Ability to build trusted relationships with customers and internal stakeholders, manage difficult conversations constructively and resolve issues collaboratively.
• Effective written and verbal communication skills in English and Arabic; Arabic capability is essential for local customer engagement. English is a must for efficient internal communication with stakeholders.
• Comfort working across office-based and field-based activities, with flexibility to travel locally for customer visits.
• Strong systems capability, including SAP and Microsoft Office applications; experience with HighRadius, customer invoicing portals and e-invoicing processes is advantageous.

Your Background

• Bachelor’s degree in Finance, Accounting, Business Administration or a related discipline.
• Typically five or more years of progressive experience in Accounts Receivable, Invoice to Cash, Credit & Collections or a comparable Finance environment.
• Previous people-leadership or supervisory experience is strongly preferred.
• Experience working with public-sector customers, complex invoicing documentation, customer portals and/or e-invoicing is preferred.
• Experience in a shared-services, global-business-services or outsourced-service environment is an advantage.

Travel Expectations

The role requires regular local travel within Saudi Arabia for customer meetings and account visits; the expected work split is approximately 70% office-based and 30% field-based.

EOE/M/F/Vet/Disability