Summary
du is hiring an IPTV Operations Engineer in Dubai. The role covers 24/7 operations and maintenance of SBC and IGW systems, configuration changes, partner coordination, acceptance testing, and troubleshooting within service-level agreements. The engineer will analyze call flows and telecom protocol traces, prepare audit and capacity reports, and handle customer complaints and VIP cases. Applicants should have a relevant engineering degree and more than six to seven years of mobile core network experience, including IP NATing, SIP, and SS7 signaling.
The posting
As published on du.ae. Pulled from the employer's site and shown as they wrote it.
Important: After reviewing the key responsibilities and deciding to apply, you will need to complete an AI-based chat interview. This is part of the application process. The interview is not timed, but please complete it within a reasonable period for your application to move forward.
Key Accountabilities
- 24x7 availability and to handle the escalations as and when required. Coordination with the Carriers partners for Trouble Ticket resolution.
- Able to generate Audit, health, capacity Reports
- Perform IGW tasks including testing with new partner
- Acceptance Testing and New Feature Implementation
- Handling Customer Complaints
- Configuration Changes in IGW core nodes ( SOFTX3000, SBC)
- Trouble Ticket resolution within SLA
- Operations and maintenance of SBC and IGW
- Able to read, understand and analyses to the call flow and Telecom Protocol traces
- Have strong communication ability with customer and handle VIP care cases.
Qualifications:
- Bachelor degree in Electrical & Electronic or Telecommunications or Computer engineering or equivalent.
Experience:
- More than 6 to 7 years of experience in Mobile Core network (IP Nating, SIP, and SS7 Signalling) and telecom technologies with team management and analytical abilities.
Skills
- Good Knowledge about the following is must: SS7 ISUP, SIGTRAN, SIP, IP network , International Call Setup Call flow.
- Good knowledge core protocols like H.248, SIP, SS7, and SS7 over IP SIGTRAN, SIP/SIP-I/SIP-T, A-interface through knowledge of configuration and troubleshooting.
- Time and resource management.
- Report analysis skills.
- Communication, Flexibility and Customer Service Orientation.
- Work under pressure an able to motivate and inspire the team.
- Strong troubleshooting skills.