Summary
Marriott International is seeking an IT Manager to lead IT operations across multiple properties and managed offices in Al Khobar, Saudi Arabia. The role manages IT resources, vendor relationships, inventory, agreements, budgets, service escalations, and technology rollouts. It also supports property openings and acquisitions, owner relations, associate training, and disaster recovery testing. Candidates need either hospitality management education and at least 3 years in an associate supervisory role, or a bachelor’s degree or equivalent and at least 2 years of project management experience.
The posting
As published on marriott.com. Pulled from the employer's site and shown as they wrote it.
JOB SUMMARY
Leads and operates Information Technology (IT) discipline for properties and managed offices in scope. Manages a team of IT resources and is accountable for day-to-day hotel and company office IT operations. Provides support to operations leaders for owner relations and negotiations on IT matters. Once handed over from the direct manager, accountable for new opening/acquisition construction oversight, countdown, and live operation. Executes property internet support. Works with direct manager on vendor management and product development for the assigned market.
CANDIDATE PROFILE
Education and Experience
• Hotel or Hospitality Management education, awareness of global hospitality technology trends. Experience in assignments at international locations. Back of the house and guest facing operational and technical experience with hospitality management systems. Minimum 3 years in an Associate Supervisory role.
OR
• Bachelor’s degree level or equivalent. Minimum 2 years project management experience. Proven negotiation skills.
CORE WORK ACTIVITIES
General
• Maintains status documentation (goals, scorecard, LPA tracking, etc.) to verify accuracy.
• Strives to achieve balanced scorecard and goals by leveraging resources and concepts to achieve desired results.
• Monitors assigned company owned and managed offices to verify IT operations are running effectively.
• Meets with direct manager to provide updates on IT activities and business plans.
• Meets with business point of contact of each property (General Manager, Director of Finance, etc.) or in-person contact at least once every two months to seek feedback and provide effective updates on IT activities and plans. Produces follow-up report, action plans and information distribution.
• Assists with the activation of all potential properties within the cluster by building business cases and engaging owners and business partners.
People
• Owns IT vendor relationship for properties in scope.
• Participates in the Talent Acquisition process according to company procedures.
• Verifies induction program for new associates or associates transferring to new role is effective.
• Trains associate(s) to provide backup coverage in the department to cover cluster leader’s function during vacation and sick leave.
• Performs LPA’s on a timely basis and allocates sufficient time, research, and effort to verify the process effectively benefits the development of associates.
• Verifies effective communication, training, and execution of all talent development programs and related initiatives.
• Develops a personal management style that is intended to bring positive results from Associates.
• Builds and maintains positive and effective relations with direct team members.
Product
• Strives to remain informed on the most up to date knowledge regarding vendor activities.
• Notifies direct manager to put resources in place to verify owners have sufficient vendor choices in each market/city.
• Where assigned, delivers pilot phase early review/completion/recommendation report and relevant documentation.
• Where assigned, documents technology pilot scope and objectives with business partners.
Process
• Maintains IT inventory for the assigned properties/offices in cluster.
• Manages cluster IT Agreements for assigned properties.
• Verifies cluster associates are treated appropriately and in alignment with local operational practices.
• Verifies the execution and tracking of rollouts on a timely basis.
• Compiles, seeks approval, monitors, and strives to meet operating budgets; manages expenses using tracking and forecasting tools and engages with the accounting team closely.
• Verifies resources assigned to IT escalation and tracking processes are effective and meet the service level agreements.
• Monitors flow of issue management amongst continent support desk, vendors, and cluster organizations to verify effectiveness.
• Implements cluster best practices and suggests enhancements with the intent to benefit the wider IT community.
• Implements cluster IT policies and procedures as received by regional IT.
• Attends IT Education Calls.
• Verifies planning and accomplishment of technology disaster and contingency plan testing for each property and office.
• Completes other reasonable duties as requested by leadership.
At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.
At Le Méridien, we are inspired by the era of glamorous travel, celebrating each culture through the distinctly European spirit of savouring the good life. Our guests are curious and creative, cosmopolitan culture seekers that appreciate moments of connection and slowing down to savour the destination. We provide authentic, chic and memorable service along with experiences that inspire guests to savour the good life. We’re looking for curious and creative people to join our team. If you appreciate connecting with like-minded guests and have a deep desire to create memorable experiences, we invite you to explore career opportunities with Le Méridien. In joining Le Méridien, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.