Summary
Hilton is hiring an IT Supervisor in Riyadh, Saudi Arabia. The role provides support for hotel technology systems, equipment, connectivity, and cellular services in line with Hilton Technology Network standards. Duties include managing technology assets, installing and maintaining IT, networking, communications, and A/V equipment, training users, handling guest equipment and service billing, and documenting maintenance. The posting emphasizes hospitality, integrity, teamwork, leadership, and accountability but does not state specific technical qualifications or visa conditions.
The posting
As published on hilton.com. Pulled from the employer's site and shown as they wrote it.
Exceptional Hospitality Starts with You
Picture yourself brightening someone’s day. When you join our Hotels team, that’s exactly what you’ll do every time you come to work! As an IT Supervisor, you’re not just providing comprehensive IT support – you’re spreading the light and warmth of hospitality by delivering memorable experiences that make the stay for every guest.
Responsibilities
Here's what you'll do during a typical day:
- Provide exceptional service: Promptly address technology equipment and connectivity service requests to ensure smooth operation of technology infrastructure, IT systems, and cellular services in compliance with Hilton Technology Network (HTN) standards
- Keep tech equipment running smoothly: Maintain and manage inventory of technology equipment, hardware, software, and related assets
- Perform tech installations: Install, set up, and break down A/V, communication, networking, and IT equipment in guest rooms, meeting spaces, and hotel work areas
- Provide end-user training: Offer technical support and training for hardware and software issues
- Handle guest billing: Process equipment and service billing for guests, address internal/external concerns, and authorize necessary billing adjustments to ensure guest satisfaction
- Document maintenance activities: Record completed repairs, routine maintenance, and special service requests for all technology equipment and flag any issues requiring further attention
Qualifications
What It Takes to Make the Stay
At Hilton, our core values define what it takes to succeed here and guide the qualities we look for in every team member:
A passion for spreading the light and warmth of Hospitality. Acting with Integrity and always doing the right thing. Inspiring others through Leadership. A belief that Teamwork drives the best outcomes. A sense of Ownership and accountability. And a focus on the Now, bringing urgency and discipline to every moment, knowing it can make a lasting impact.