Key Account Manager

Job Summary

The Key Accounts Manager is responsible for managing and nurturing relationships with the company’s most important clients. The role involves understanding client needs, developing long-term partnerships, driving revenue growth and ensuring excellent customer satisfaction.

Duties and Essential Job Functions

1. Account Management

• Serve as the primary point of contact for key clients, maintaining strong, long-term relationships.
• Understand each client’s business model, objectives, and challenges to offer tailored solutions.
• Regularly communicate with clients to assess satisfaction and identify opportunities for growth.
• Develop strategic account plans that align with client goals and company objectives.

2.Key Account Receivables Management & Credit Control

• Accountable for managing and collecting outstanding receivables from assigned key accounts
• Ensuring adherence to agreed credit terms
• Obtain balance confirmations and account statements for reconciliation
• Facilitating effective coordination between the client’s team and the finance department.

3. Business Development

• Identify new business opportunities within existing accounts to increase revenue.
• Collaborate with the sales and marketing teams to develop tailored proposals and persuasive presentations.
• Negotiate contracts and close agreements to maximize profits while ensuring client satisfaction.
• Conduct market research to identify trends, competitive threats, and client needs.

4. Coordination and Collaboration

• Work closely with internal departments (sales, marketing, finance, operations, and customer service) to ensure smooth delivery of products and services.
• Act as a liaison between the client and internal teams to resolve issues promptly.
• Coordinate with product development teams to provide client feedback and influence new product features or services.

5. Performance Monitoring and Reporting

• Track key account metrics (sales growth, profitability, etc.).
• Prepare regular reports and forecasts for management review.
• Monitor contract compliance and ensure timely renewals.
• Use CRM systems to maintain accurate records of account activities and progress.

6. Customer Relationship Management

• Organize regular business reviews and strategic meetings with clients.
• Develop client loyalty programs or initiatives to strengthen relationships.
• Manage customer escalations and ensure quick and effective resolution.

7.Attend training and seminars to upgrade the knowledge.

Job Specifications

• Educational Qualification:
  • Bachelor’s degree in business administration, Marketing, Sales, or a related field.
  • MBA or relevant postgraduate qualification (preferred).
• Professional Experiences:
  • Minimum 3–7 years of experience in Key Account Management, Sales, or Business Development.
  • Proven track record of managing large or strategic client accounts.
  • Experience in the same industry or a related sector is an advantage.
• Competencies:
  • Digital Sales Tools Proficiency (e.g., analytics dashboards, BI tools).
  • Strong interpersonal, negotiation, and communication skills.
  • Excellent organizational and multitasking abilities.
  • Analytical and strategic thinking.
  • Proficiency in CRM software (e.g., Salesforce, HubSpot, Zoho).
  • Understanding of Credit Terms & Policies.
  • Ability to conduct Proactive Receivables Monitoring.
  • Maintain Reconciliation & Documentation Accuracy.
  • Ability to build rapport and trust with clients.
  • Goal-oriented and self-motivated.
  • Strong presentation and problem-solving skills.
  • Emotional Intelligence.
  • Project Management SkillNegotiation Strategy.
  • Language: English and Arabic.