Summary
Accor is hiring a Kids Club Attendant for Fairmont The Palm, its resort in Dubai. The role involves supervising children, following safety and health procedures, maintaining records and keeping activity spaces and equipment organised. The attendant will help deliver age-appropriate activities and communicate with children, parents and colleagues. A childcare, early childhood education or teaching qualification is preferred, along with relevant safety training and at least three years of childcare experience.
The posting
As published on accor.com. Pulled from the employer's site and shown as they wrote it.
Company Description
Fairmont The Palm is a luxury, world-class resort located on the iconic Palm Jumeirah Island in Dubai. The hotel features 391 guest rooms and suites with dedicated Fairmont Gold rooms and lounge. A total of 11 food and beverage outlets on property offer international dining options including Michelin Guide recommended 2022 and 2023 Little Miss India, Frevo - Brazilian Churrasco experience, Seagrill Bistro, Ba Restaurant and Lounge, Blowfish, Flow Kitchen, The Cigar Room, Vuvuzela and others. Fairmont The Palm also features an expansive pool and beach area with a health club, Serenity Spa Dubai - The Art Of Well Being and the Fairmont Falcons Kids’ Club.
Job Description
- Follow all Kids Club safety, security, operating procedures and health guidelines at all times.
- Provide a high standard of care and supervision, ensuring children feel safe, welcome and engaged.
- Ensure registration forms, sign-in and sign-out records, and all required documentation are completed accurately and submitted to the Manager.
- Ensure all relevant team members are informed of children’s allergies, medical conditions and specific care requirements.
- Maintain a clean, tidy and organised environment, including activity areas, equipment and toys.
- Monitor supplies, replenish items from stores and inform the Manager when additional stock is required.
- Regularly check facilities and equipment, reporting any damage or required repairs and replacements to the Manager.
- Report incidents, concerns, guest complaints and suggestions to the Manager immediately.
- Respond promptly to issues within the scope of the role and escalate matters requiring further support.
- Maintain positive, professional relationships with children, parents and colleagues, respecting different backgrounds, cultures and individual needs.
- Use English for workplace communication, unless assisting a guest in their preferred language.
- Recognise returning children and parents by name and provide a warm, welcoming experience for every family.
- Promote Kids Club activities and events, encouraging participation from guests and club members.
- Assist in planning and delivering engaging, age-appropriate activities in line with the programme schedule.
- Contribute creative ideas and suggestions to enhance the Kids Club programme and guest experience.
- Seek clarification whenever instructions or procedures are unclear.
Qualifications
- A recognised qualification in childcare, early childhood education or teaching is preferred.
- Relevant training in Child Protection, Food Hygiene and Paediatric First Aid in line with international standards.
- Successful completion of a criminal background check and medical assessment in Dubai.
- A minimum of three years’ experience in a childcare setting, with sound knowledge of childcare practices.
- Experience working with children aged 0–15 years. Strong experience with a particular age group will also be considered.