Summary
Bahwan CyberTek is seeking an L1 Application Support professional in Muscat to support Amlak e-services, applicant and employee portals, and GUP applications. The role includes logging and prioritizing incidents in JIRA, troubleshooting access, payments and other application issues, and checking service health and transaction records. The specialist will use read-only SQL queries and application logs for initial investigations, document findings, and escalate unresolved incidents to L2 or development teams. Applicants should have 2–4 years of application support or helpdesk experience, basic knowledge of web applications and APIs, Oracle SQL skills, and native Arabic speaking and reading skills.
The posting
As published on bahwancybertek.com. Pulled from the employer's site and shown as they wrote it.
2–4 years of experience in application support, helpdesk; supporting enterprise web applications or government e-services.
- Provide first-level application support for Amlak e-services, applicant portals, employee portals, and GUP applications
- Receive, log, categorize, prioritize, and track user-reported incidents and service requests through JIRA ticketing systems.
- Troubleshoot common application issues related to login, authentication, user access, service requests, payments, and document generation
- Monitor application availability, service health, transaction failures, and operational s
- Perform initial investigation using application logs, database queries, API responses, and available monitoring tools. Validate service requests, transaction statuses, and payment records using approved read-only SQL queries and application interfaces
- Identify and reproduce reported issues, collect relevant logs, screenshots, and transaction details, and escalate unresolved incidents to L2 or development teams. Assist users with application navigation, service workflows, access issues, and basic troubleshooting.
- Maintain incident records, troubleshooting documentation, and knowledge-base articles.
- Basic understanding of web application architecture, client-server communication, and REST/SOAP APIs.
- Working knowledge of Oracle SQL for querying and validating application data.
- Familiarity with API testing tools such as Postman and SoapU
- Strong analytical, problem-solving, communication, and customer-service skills.
- Ability to document incidents clearly and coordinate with technical teams.
- Native Arabic speaking and reading skills