Laundry Associate – Wardrobe

Overview

We are seeking a detail-oriented and organized Laundry Associate – Wardrobe to support the daily operation of the wardrobe and uniform section within the Housekeeping and Laundry Department. The Laundry Associate – Wardrobe is responsible for issuing, receiving, inspecting, storing, and coordinating associate uniforms while ensuring all wardrobe operations meet luxury hospitality standards and hotel procedures.

This role plays an important part in maintaining professional presentation standards throughout the hotel by ensuring all associates receive clean, well-maintained, and properly fitted uniforms in a timely and efficient manner.

Key Responsibilities

• Ensure that all company minimum brand standards have been implemented.
• Work closely with other associates in a supportive and flexible manner, focusing on the overall success of the hotel and the satisfaction of hotel guests.
• Contribute to the collective commitment of a unique guest experience - to create a sense of place.
• Support new members of the housekeeping team.
• Ensure a sound knowledge of all wardrobe garments in sync with its ‘retail’ ambience.
• Collect work sheets and keys from the housekeeping office at your appointed start time.
• Open the Wardrobe room promptly to ensure that associates get their wardrobe on time.
• Ensure all paperwork is completed in a clear and accurate manner.
• Issue new associates’ wardrobe on their arrival day, collect former associates’ wardrobe before their departure and ensure they are kept in good condition and have repairs made when necessary.
• Could measure new associates for wardrobes and advise them.
• Receive, sort, and double-check condition of uniforms, record all outgoing and incoming items from the outsourced laundry thoroughly before storing and issuing.
• Prepare and dispatch uniforms to outsourced laundry according to hotel procedures and ensure timely follow-up for return.
• Issue uniforms according to established procedures only, i.e. dirty for cleaning, or against requisition.
• Verify quality, cleanliness, pressing standards, and quantity of all uniforms returned from the outsourced laundry. Report discrepancies to the Laundry Supervisor.
• Ensure all associate wardrobes returned from the laundry are stored carefully and strict control is maintained.
• Ensure that there is enough stock to place out for associates to use. This is the bags and laundry lists which you obtain for the company used for Laundry.
• Inform Tailor/Laundry Supervisor of any unremovable stains, damage or any abuse noticed in checked uniforms.
• Separate uniforms that need repair and/or special treatment and forward it to the Tailor and/or Laundry Manager for immediate action.
• Prepare all uniforms for inventories as advised by Tailor/Housekeeping Supervisor.
• Assist Tailor/Laundry Supervisor in checking quality and quantity of all new incoming textiles to ensure they meet the Hotel’s specifications and provide new incoming stocks with accurate stamps.
• Inform Housekeeping office of any stock required before it runs out. This includes buttons, wardrobe orders etc.
• Wardrobe area to always be in immaculate condition.
• Liaise with the current wardrobe supplier over any orders/issues and follow through with a clear handover in the handover book if the matter is not resolved.
• Keep Associates and their managers updated of any problems that may delay their wardrobe arrival which would have an impact on their department.
• If leaving the wardrobe room for any reason ensures that you inform the housekeeping office and leave them the key.
• Do a sweep of both female and male locker rooms to check for any wardrobe items left so these can be sent out for laundering and put back into circulation.
• Ensure that all paperwork is carried out and is up to date.
• Deal with associate queries.
• At the end of each month ensure all invoices are divided into departments and coded.
• Check outsourced laundry invoices to ensure accuracy in quantities and services before submission.
• Report on all malfunctions on assigned floors to Engineering department. Follow up any reports by taking further action if required.
• Ensure all associates’ equipment is well maintained and in proper working order.
• Ensure embroidery machines and sewing machines are well maintained and in proper working order.
• Embroider pillowcases and other items as and when required.
• Ensure safety and return of all key cards and iPod. Report any loss of key card or iPod immediately to the housekeeping office.
• Ensure lost and found items are turned directly into Security and the lost property procedure followed.