Summary
Millennium Hotels and Resorts is seeking a Lobby Ambassador for its hotel in Kuwait City, Kuwait. The role welcomes and assists guests throughout the lobby, supports arrivals and departures, and provides information while responding to questions and concerns. Responsibilities also include using the Tablet Registration tool, supporting VIP guests and loyalty members, coordinating with hotel departments, and promoting reservations, offers, and sales opportunities.
The posting
As published on millenniumhotels.com. Pulled from the employer's site and shown as they wrote it.
As a Lobby Ambassador, you are tasked with providing a warm and friendly welcome to guests, ensuring a gracious departure, and consistently delivering efficient and courteous service. Your responsibilities include embodying the company's service standards and fostering positive interactions with guests.
Key Job Responsibilities:
- Offer consistently professional, friendly, warm, and engaging service to all guests.
- Be readily available as a point of contact for guests at all times.
- Actively engage with guests, representing the cultural connection initiatives and creating positive interactions at the coffee and refreshment station.
- Play a crucial role in upholding service standards by welcoming guests at the hotel entrance, escorting them to the check-in point, assisting those in queues, greeting guests during breakfast, and bidding farewell to departing guests.
- Utilize technology such as the Tablet Registration tool to efficiently register guests while they await check-in.
- Provide personalized service and attention to all guests, with a focus on VIP guests, and loyalty program members.
- Maintain effective communication with various departments to ensure seamless service delivery.
- Proactively meet arriving guests at the main entrance and offer assistance upon their exit from transportation.
- Extend assistance to all guests entering the lobby.
- Identify revenue opportunities, such as taking restaurant reservations and promoting sales leads.
- Stay informed about the hotel and local services, providing information and responding to guest queries.
- Promptly and pleasantly address any guest queries or concerns.
- Stay updated on special offers, promotions, and packages at the hotel, promoting them to guests as appropriate.
- Uphold environmental, health, and safety standards in alignment with organizational policies.
- Adhere to the company’s environmental, health, and safety procedures and policies.