Summary
Hilton is hiring a Lobby Hostess at The Plaza Doha LXR hotels & resorts in Doha, Qatar. The role welcomes guests, provides directions and local recommendations, and responds to inquiries or issues. Duties also include sharing information about hotel services and local attractions, delivering requested items, and keeping the lobby clean and organized. The posting emphasizes hospitality, integrity, teamwork, ownership, and accountability.
The posting
As published on hilton.com. Pulled from the employer's site and shown as they wrote it.
Exceptional Hospitality Starts with You
Picture yourself brightening someone’s day. When you join our Hotels team, that’s exactly what you’ll do every time you come to work! As a Lobby Hostess, you’re not just ensuring a positive first impression and seamless lobby experience – you’re spreading the light and warmth of hospitality by delivering memorable experiences that make the stay for every guest.
Responsibilities
Here's what you'll do during a typical day:
- Deliver a warm welcome: Greet guests upon arrival and offer directions, local recommendations, and general information as needed to enhance the guest experience
- Provide exceptional service: Bring an upbeat and friendly attitude to all guest interactions, respond promptly to inquiries, and resolve any issues in a friendly, efficient manner
- Maintain relevant knowledge: Stay up to date on hotel services, outlet hours, local attractions, transportation options, and event details
- Assist with guest errands: Retrieve and deliver packages, laundry, event tickets, and other items as requested
- Maintain an inviting space: Keep the lobby clean, organized, and welcoming
Qualifications
What It Takes to Make the Stay
At Hilton, our core values define what it takes to succeed here and guide the qualities we look for in every team member:
A passion for spreading the light and warmth of Hospitality. Acting with Integrity and always doing the right thing. Inspiring others through Leadership. A belief that Teamwork drives the best outcomes. A sense of Ownership and accountability. And a focus on the Now, bringing urgency and discipline to every moment, knowing it can make a lasting impact.