Summary
Accor is hiring a Lobby Lounge Manager for Macaron at Sofitel Bahrain Zallaq Thalassa Sea & Spa in Manama, Bahrain. The role oversees daily lounge operations, guest service, team development, food and beverage quality, and outlet revenue and profitability. Responsibilities include managing costs and inventory, resolving guest feedback, maintaining safety and hygiene standards, and coordinating with hotel departments. Applicants need a hospitality-related degree or diploma and 3 to 5 years of relevant food and beverage experience in luxury hotels, including managerial responsibilities.
The posting
As published on accor.com. Pulled from the employer's site and shown as they wrote it.
Company Description
"Why work for Accor?
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/
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Job Description
To oversee the daily operations of Macaron, the hotel's lobby lounge, ensuring exceptional guest experiences, efficient operations, high service standards, and achievement of departmental revenue and profitability targets in line with Sofitel brand standards.
Key Responsibilities
Manage the daily operations of Macaron, ensuring smooth and efficient service.
Deliver personalised guest experiences in line with Sofitel's luxury service standards.
Lead, coach, and develop the team to maintain high levels of service and product knowledge.
Ensure consistent quality of food, beverages, presentation, and service delivery.
Monitor outlet revenue, costs, inventory, and profitability.
Maintain appropriate staffing levels, duty rosters, and team productivity.
Handle guest feedback and complaints professionally, ensuring timely resolution.
Ensure compliance with food safety, hygiene, health, and safety requirements.
Coordinate with Culinary, Stewarding, Front Office, and other departments to ensure seamless operations.
Conduct regular briefings, training sessions, and performance reviews.
Drive upselling initiatives and identify opportunities to increase revenue.
Maintain the outlet's ambience, cleanliness, and presentation in line with luxury hospitality expectations.
Support hotel promotions, seasonal offerings, and special events to enhance guest engagement.
Qualifications
Bachelor's degree or diploma in Hospitality Management, Hotel Management, or a related field.
Minimum 3 to 5 years of relevant Food & Beverage experience in luxury hotels having managerial responsibilities.
Strong knowledge of food and beverage service, lounge operations, and guest relations.
Excellent leadership, communication, interpersonal, and problem-solving skills.
Good understanding of outlet budgeting, cost control, inventory management, and revenue generation.
Proficiency in Microsoft Office and familiarity with restaurant POS systems.
Ability to work flexible shifts, including weekends and public holidays.
Additional Information
Your team and working environment:
- Sofitel Bahrain Zallaq Thalassa Sea & Spa is a 5-star luxury resort featuring 262 elegantly appointed rooms and suites, plus 4 water villas, which encompass 1 grand Royal Suite, 6 themed Opera Suites with private infinity pools, 21 Prestige Suites, 48 Club Millésime Rooms, and 186 Superior and Luxury Rooms. The resort boasts 6 distinctive restaurants and 3 bars/lounges, including the signature Yamaz Greek restaurant, Fiamma Italian, and Maison Sushi. Its premier event and corporate facilities comprise the magnificent Al Nakheel Grand Ballroom (divisible into 3 sections), Al Nasreya Hall, 5 dedicated meeting rooms, and the exclusive, private Sofi Island for outdoor functions. Rounding out its luxury amenities are a private Beach Club, an interactive Kids Club, and the renowned Thalassa Sea & Spa, reputed as the very first Thalassa spa in the Gulf Cooperation Council (GCC) countries.
Our commitment to Diversity & Inclusion:
- We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.
Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS