Summary
Qiddiya Investment Company is seeking a Manager, Operational Readiness, for its entertainment and leisure projects in Riyadh. The role leads readiness planning, coordinates cross-functional teams, assesses operational risks and capabilities, and supports successful project openings. It also includes designing staff training, monitoring KPIs, and improving processes to support guest satisfaction. Applicants should have a relevant bachelor's degree and at least five years of related experience; familiarity with the Saudi business environment is preferred. A comprehensive benefits package is offered.
The posting
As published on qiddiya.com. Pulled from the employer's site and shown as they wrote it.
Qiddiya Investment Company is seeking an experienced Manager - Operational Readiness to ensure successful operational launches of our projects within the entertainment and leisure sector. This role is critical in coordinating cross-functional readiness activities, assessing operational capabilities, and driving process improvements to guarantee seamless project openings and optimal guest experiences.
Key Responsibilities
- Lead the development and execution of operational readiness plans, ensuring alignment with organizational goals and project timelines.
- Collaborate with multidisciplinary teams to identify operational requirements and address gaps before project launch.
- Conduct readiness assessments, risk analysis, and mitigation planning to ensure preparedness of all operational units.
- Design and implement training programs to prepare staff for operational roles and service excellence.
- Establish and monitor key performance indicators (KPIs) related to operational readiness and post-launch performance.
- Drive continuous improvement by analyzing operational processes and recommending enhancements.
- Champion guest-centric operational strategies to enhance visitor satisfaction.
Requirements
· Bachelor’s degree in Business Administration, Operations Management, Hospitality, or related field.
· Minimum 5 years of experience in operational readiness, operations management, or related roles, preferably in entertainment or hospitality sectors.
· Strong project and stakeholder management skills with ability to lead cross-functional teams.
· Proven experience in risk identification and mitigation within operational contexts.
· Excellent communication, analytical, and problem-solving skills.
· Experience designing and delivering staff training programs.
· Ability to work in a fast-paced environment managing multiple priorities.
· Familiarity with Saudi Arabian business environment and culture is preferred.
Benefits
Comprehensive benefits package