Market Head, Priority Private & International Clients

Job Summary

• Drive International Banking sustainable business growth by delivering against strategic performance objectives, including sales productivity, client acquisition, and portfolio growth for high net worth and international wealth clients.
• Provide end-to-end leadership of the International Banking team, ensuring consistent execution, superior cross border client outcomes and service, and operational excellence partnering with teams across Wealth Hubs - UAE, Singapore, Hong Kong, and Jersey.
• Accountable for the overall performance, growth and strategic direction of the International Banking team, delivering sustainable revenue growth, best in class client outcomes on business volumes, client advocacy and portfolio growth.
• Accountable for maximising client profitability through effective cross-sell, penetration and relationship deepening strategies for Priority Private and International client segments
• Champion cross-border collaboration across the International Wealth Hub network and with Group , ensuring seamless execution, exceptional client experiences and effective delivery of global wealth solutions.
• Lead and develop a high-performing team of Relationship Managers and Support team, strengthening capability, engagement and succession to support long-term business growth.
• Provide strategic market intelligence and insights on competitive dynamics, client preferences and emerging wealth trends to inform business strategy, investment priorities and growth initiatives.
• Champion the Bank's wealth proposition, partnering with Product, Segment and Risk teams to ensure market-leading solutions that meet the evolving needs of international and high-net-worth clients.

Strategy
• Drive the strategic expansion of Priority Private and International Banking segments, accelerating client acquisition, share of wallet, franchise value and digital presence across key client corridors including Global Indian.

Key Responsibilities

Business
Business Performance Management
• Lead the development of a market-leading cross-border sales and service model that enables seamless client engagement and consistent execution across the Bank'sWealth Hub network
• Champion collaboration across geographies and functions to unlock growth opportunities, deepen client relationships and strengthen the Bank's international banking franchise.
• Drive a culture of excellence, accountability and innovation while ensuring disciplined risk management, regulatory compliance and operational effectiveness
• Shape and execute the strategic agenda for the International Banking corridors, positioning the Bank as the preferred partner for internationally mobile and globally connected wealth clients.

Customer Service

• Lead the International Banking team to deliver a differentiated, scalable, and seamless client experience, driving operational excellence, service quality, and business resilience.
• Build and lead a high-performing International Baking team who work cross-border driving productivity, client advocacy, service excellence and sustainable business growth.
• Serve as the senior escalation point for complex client and operational matters, partnering across Product, Operations, Risk, and Compliance to deliver exceptional client outcomes while maintaining robust risk and control standards
• Drive continuous improvement and operational transformation initiatives, leveraging performance insights, client feedback and service metrics to enhance efficiency, scalability and client experience.
• Partner with International Banking leaders across the UAE, Singapore, Hong Kong and Jersey to define and execute corridor growth strategies, strengthen client engagement and maximise cross-border business opportunities.

Processes

• Provide leadership oversight to ensure robust execution of policies, procedures and governance standards, maintaining a strong control environment across all business activities.
• Drive continuous process optimisation and operational transformation initiatives to enhance efficiency, scalability, client experience and business performance.
• Champion a culture of operational excellence, ensuring processes remain fit for purpose, compliant and aligned with evolving business and regulatory requirements.
• Maintain accountability for adherence to Global Process Standards on Customer Data Confidentiality, safeguarding client information and ensuring compliance with regulatory, privacy and information security obligations.

People & Talent

• Lead, inspire, and develop a high-performing International Banking team, fostering a culture of accountability, excellence, and continuous improvement aligned to strategic priorities.
• Drive a balanced culture of client centricity, commercial discipline, prudent risk management, and operational excellence to deliver sustainable business outcomes.
• Build a strong leadership and talent pipeline through effective performance management, succession planning, capability development, mentoring, and targeted coaching.
• Create an inclusive, high-engagement environment that empowers colleagues to innovate, uphold the Bank’s values and conduct standards, and achieve their full potential while delivering exceptional client outcomes.

Risk Management

• Maintain leadership accountability for a strong risk and control environment, ensuring compliance with all regulatory requirements, financial crime standards, AML/KYC obligations, and cross-border banking policies.
• Champion a culture of proactive risk management and regulatory excellence, ensuring robust customer due diligence, data integrity, and adherence to global compliance frameworks.
• Provide leadership oversight to identify, escalate and mitigate financial crime, operational, conduct and reputational risks, safeguarding the Bank, its clients and stakeholders.
• Ensure effective governance of sales and servicing activities, embedding regulatory compliance, fair client outcomes, and the highest standards of professional conduct across the International Wealth franchise.
• Promote a culture of integrity, accountability and ethical decision-making, ensuring adherence to the Group Code of Conduct and the Bank's values and risk culture

Governance

• Provide leadership oversight to identify, prevent and escalate financial crime, fraud, money laundering and other suspicious activities, ensuring effective risk management and regulatory compliance across the business.
• Champion the highest standards of compliance with Anti-Bribery and Corruption, Anti-Money Laundering, Sanctions and Financial Crime Risk frameworks, maintaining a strong and sustainable control environment.
• Ensure rigorous adherence to Global Process Standards (GPS), embedding operational discipline, governance excellence and effective controls across all client and business activities.

Regulatory & Business Conduct

• Display exemplary conduct and live by the Group’s Values and Code of Conduct.
• Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.
• Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters.
• Good knowledge groups policies, standards, local regulations and legislations of the prevention of money laundering and adherence to group code of conduct.
• Obtain Security & Commodity Authority (SCA) license and timely completion of Continuous Program Development (CPD) requirement post SCA licensing. This is a mandatory requirement for the role.

Key Stakeholders
Internal:
• Product Manager – Priority Banking - for Launch and implementation of product campaigns
• Customer Service Manager - WM - for Product services to the customers
• Unit Heads – Treasury - Implementation of sales strategies
• Branch Managers – Servicing of Priority Clients
• Marketing Manager - Coordinate marketing and research activities.
• Country Money Laundering Prevention Officer.
• CDD / Operations – Client Onboarding, Retention and Servicing.
• Credit / Risk – Identifying emerging risk and notifying the relevant team.
External:
• Existing and Prospective Customers - for Acquisition and retention of business

Other Responsibilities

• Ability to maintain a highly decent professional environment in the Priority Centre.
• Educate Clients on using of other delivery channels.

Skills and Experience

• Manage Conduct
• Manage Risk
• Manage People
• Spot Opportunities
• Solve Problems
• Take the Lead
• Build Resilience

Qualifications

• University Graduate.
• Relevant experience in sales and relationship management.
• Experience in handling all Banking & Investment Products.
• Demonstrated ability in sales planning.
• Strong communication and negotiation skills with the ability to influence outcomes.
• Networking ability to manage interdepartmental deliverables.
• Strong inter-personal skills and leadership ability, which encourages and promotes enthusiasm and team spirit.
• Good understanding of the business environment in UAE preferably with direct contacts with the local HNI community.
• Computer literacy at the user level.
• Adapting to multi-cultural environment.
• In-depth knowledge of capital markets and financial planning.

About Standard Chartered

We're a global bank connecting clients to our differentiated network, offering growth opportunities in the world's most dynamic markets. Our strategy, which combines cross-border capabilities and leading wealth management expertise, helps us deliver our purpose - to drive commerce and prosperity through our unique diversity.

Over our 170-year history, and across a unique geographical footprint connecting Asia, Africa and the Middle East to each other and the world, we've built a bank like no other, with diverse capabilities and partnerships that set us apart.

What We Offer

• Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions, and geographies.
• In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.
• Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations.
• Time-off including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum.
• Flexible working options based around home and office locations, with flexible working patterns.
• Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global employee assistance programme, sick leave, mental health first-aiders and self-help toolkits.
• A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual, and digital learning.

Visit our careers website to learn more about us: www.sc.com/careers.