Summary
Gulf International Bank is seeking a Merchant Operations Manager in Khobar, Saudi Arabia. The role oversees merchant-services activities, including scheme disputes and reporting, fraud monitoring, reconciliations, and merchant onboarding. Responsibilities include documenting processes, following up on issues, coordinating with business, technology and support teams, and liaising with vendors. The position is listed at management career level; no salary or employment terms are stated.
The posting
As published on gib.com. Pulled from the employer's site and shown as they wrote it.
1. Managing all BAU activities with respect to scheme dispute handling, scheme quarterly reporting, fraudulent transaction monitoring, scheme GL reconciliation, merchant payment reconciliation and merchant boarding and guide the team members accordingly.
2. Defining and documenting business processes related to all aspects of merchant services (sales support, merchant applications, on-boarding, chargebacks, technical issues, fraud prevention etc.).
3. Follow-up on outstanding questions, issues, and discrepancies. \[ Weekly & Monthly reporting on overall business performance.
4. Lead staff in development and implementation of plans, tactics and activities to ensure merchant satisfaction.
5. Gain clarity on cross-organizational processes.
6. Describe and represent customer issues / challenges.
7. Take ownership of the systems/processes regarding user facing/interacting components.
8. Exhibits confidence and an extensive knowledge of emerging industry practices when solving operation problems.
9. Be the liaison between the business units, technology teams, support teams and/or application vendors.
10. Successfully engage in multiple initiatives simultaneously
11. Maintain high standards of professionalism & appearance at all times.
12. Required liaison with third party Vendors.
13. Adhere to the banks established procedures, policies and guidelines.
14. Pursue any other related activities as directed by superiors.
15. When unable to resolve the problem in a reasonable amount of time, escalates to the appropriate resource. Follows up on escalated issues with coaching and mentoring to learn the appropriate solution and expand overall knowledge.
16. Assumes additional responsibility without being asked
Job Details
Posted Date:
2026-08-31
Job Location:
Saudi Arabia - Khobar
Job Role:
Banking
Preferred Candidate
Career Level:
Management