Merchant Settlements Associate

finera. is seeking a Merchant Settlements Associate to join the Finance team in Dubai. This role supports the execution and accuracy of merchant settlement processes across payment systems and internal financial records.
The position plays an important role in assisting day-to-day settlement operations, supporting merchant fund flows, and helping resolve settlement-related queries and discrepancies. You will work closely with Finance, Operations, Account Management, and payment partners to ensure smooth settlement processes and maintain high standards of financial accuracy and merchant support.
Operating within a fast-paced fintech environment, the role provides exposure to multi-currency and digital asset (cryptocurrency) settlement environments, including interaction with modern custody and wallet infrastructure. Merchant Settlement Execution & Fund Flow Support

• Support daily merchant settlement processes, ensuring timely and accurate fund transfers
• Assist in monitoring settlement flows across payment processors, banking partners, and internal systems
• Help prepare settlement amounts, deductions, and net payouts
• Track settlement cycles (e.g., T+N structures) and escalate delays or inconsistencies
• Ensure accuracy of fund flow records under supervision

Settlement Reconciliation & Validation

• Assist in reconciling settlement data across processors, internal systems, and reports
• Validate transaction and settlement data across multiple data sources
• Identify discrepancies related to settlements, fees, and transaction activity
• Support investigation and resolution of reconciliation breaks

Account Management & Merchant Query Support

• Support Account Management teams with settlement-related queries
• Assist in responding to merchant queries related to:
  • settlement statements and transaction breakdowns
  • FX conversions and rate applications
  • rolling reserves and reserve releases
  • fees, deductions, and net settlement calculations
  • payout timelines and settlement schedules
• Provide clear and accurate information to support merchant communication
• Escalate complex queries where needed

Account Monitoring & Financial Controls

• Monitor merchant accounts for discrepancies, outstanding balances, or irregularities
• Maintain records of rolling reserves and settlement positions
• Assist with due diligence checks on merchant financial data
• Ensure adherence to internal financial controls and procedures
• Escalate risks or inconsistencies to senior team members

Reporting & Data Accuracy

• Support preparation of daily and periodic settlement reports
• Maintain accurate and well-organized settlement records
• Assist in identifying discrepancies, trends, or risks
• Ensure data completeness to support audits and financial reviews

Process Improvement & Operational Support

• Identify opportunities to improve settlement processes and reduce manual work
• Support implementation of process improvements and automation initiatives
• Work with team members to improve efficiency and scalability of operations

Cross-Team Collaboration

• Collaborate with Finance, Operations, and Account Management teams
• Assist in liaising with payment processors and banking partners
• Support onboarding of new merchants by aligning settlement requirements

Education

• Bachelor’s degree in Finance, Accounting, or a related field.

Experience

• 1–3 years of experience in merchant settlements, payments operations, or financial operations
• Experience in fintech, payments, or transaction-heavy environments is preferred
• Exposure to digital assets or cryptocurrency is a plus

Technical Skills

• Proficiency in Microsoft Excel
• Familiarity with accounting or ERP systems (e.g., Xero, NetSuite, or similar)
• Basic understanding of payment processing, settlement flows, and reconciliation
• Exposure to digital asset platforms is advantageous

Competencies

• Strong attention to detail and accuracy
• Analytical mindset with willingness to learn and investigate discrepancies
• Good communication skills, especially when explaining financial information
• Strong organisational skills and ability to manage multiple tasks

Nice to Have

• Exposure to cryptocurrency or digital asset environments
• Basic understanding of merchant acquiring or payment gateways
• Familiarity with reconciliation or settlement tools

• Competitive salary package aligned with experience and market standards.
• Medical Insurance starting from day 1.
• Access to training resources and development opportunities that support your professional growth.
• Well-stocked office with snacks, drinks, and refreshments available daily.
• A multinational organisation that promotes a strong, collaborative culture
• Regular team-building events and company activities that strengthen collaboration across teams.
• Employee Recognition Program celebrating our "Employee of the Month" with special perks.