Summary
Fairmont Dubai, part of Accor, is hiring a Minibar Supervisor to oversee daily minibar operations. The role includes supervising attendants, planning replenishment, managing inventory and stock levels, ensuring accurate guest billing, and coordinating with other hotel departments. Candidates should preferably have at least 2 years of minibar experience in a luxury hotel, including supervisory exposure, and knowledge of inventory control and POS systems. Wine and spirits certificates are an asset; the role requires flexibility to work shifts.
The posting
As published on accor.com. Pulled from the employer's site and shown as they wrote it.
Company Description
Fairmont Hotels & Resorts
Join a dynamic team and be part of a network of 90 spectacular properties, and 34 more in the pipeline, in 30 countries around the globe. Our properties are located from the beaches of Hawaii, to the unspoiled national parks of Canada, to the heart of London, to the deserts of the United Arab Emirates.
About Fairmont Hotel Dubai
A unique blend of contemporary design and urban chic, Fairmont Dubai is an icon in the business heart of the city. Fairmont Dubai brings together luxurious surroundings and modern amenities with renowned Fairmont service.
At Fairmont, we want to bring out your highest potential. Shortly after applying, you will receive an email from our partner AssessFirst prompting you to create a profile and complete a questionnaire. This is a mandatory step for your candidacy to be considered as it enables us to explore your compatibility with this role and our culture of luxury excellence.
Job Description
The Minibar In-Charge is responsible for the day-to-day operation of the Minibar section, ensuring all guest room minibars are replenished, accurately inventoried, and billed in accordance with Fairmont luxury service standards. The role supports the delivery of a seamless guest experience by maintaining high levels of service, supervising the minibar team, and ensuring compliance with Fairmont policies, procedures, and brand standards while maximizing revenue opportunities.
Reporting to the Outlet Manager, Food & Beverage responsibilities and essential job functions include but are not limited to the following:
- Consistently offer professional, friendly and engaging service
- Report for duty punctually, in full uniform according to appearance and grooming standards
- Promote and maintain a positive working relationship at all times with all the Colleagues of Fairmont Dubai
- Follow all departmental policies, procedures and set service standards
- Consistently offer professional, friendly and warm hospitality to all Guests
- Supervise and support Minibar Attendants during daily operations.
- Plan and assign daily replenishment schedules based on occupancy and room status.
- Ensure all minibars are stocked according to approved par levels and brand standards.
- Conduct daily, weekly and monthly inventory counts and investigate discrepancies.
- Monitor expiry dates, product quality and storage conditions.
- Ensure minibar consumption is posted accurately to guest accounts in a timely manner.
- Coordinate with Housekeeping, Front Office and Finance regarding room status, billing and guest requests.
- Prepare beverage and snack requisitions and maintain adequate stock levels.
- Train team members on SOPs, hygiene, safety and luxury service standards.
- Monitor wastage, breakage and cost control initiatives.
- Handle guest enquiries or complaints relating to minibar service professionally.
- Ensure compliance with HACCP, health & safety and company policies.
- Prepare operational reports and assist during audits.
- Able to answer any Guest question about food items, beverages and wines in an informative and helpful way
- Communicate all service requirements to the respective team members in an efficient and effective way
- Attend pre-shift, weekly and monthly meetings to be well-informed about all events, promotions and other news
- Carry out any miscellaneous duties and responsibilities as requested by your Manager pertaining to total quality service delivered
- Ensure full compliance of JDP & Corporate F&B Standards
Qualifications
- Preferred previous Minibar experience of minimum two years in a luxury hotel, including supervisory exposure
- Excellent F&B knowledge / Wine, Spirits and liqueurs & Cigars. Wine and Spirits certificates are an asset
- Excellent interpersonal skills and a team player attitude
- Willingness to learn new concepts and ideas
- Good knowledge of inventory control and POS systems.
- Strong communication, organizational and leadership skills.
- Ability to work flexible shifts.
- Highly responsible & reliable
- Ability to focus attention on Guest needs, remaining calm and courteous at all times
Additional Information
What is in it for You:
- Company-Sponsored Medical Insurance
- Delicious meal breaks on duty
- Staff Uniforms Provided
- Learning programs through our Academies designed to sharpen your skills
- Ability to make a difference through our Corporate Social Responsibility activities
- Career development opportunities with national and international promotion opportunities. The sky is your limit
- Join our team and enjoy a range of exclusive colleague perks, including discounted rates in Accor worldwide for you and your family, special dining and wellness discounts, and added luxuries to enhance your experience. We believe in taking care of our team, ensuring that your hard work is rewarded with exceptional benefits.
Our Values
Respect:
We value the needs, ideas and individuality of others. We treat everyone with fairness and dignity.
Excellence:
We make genuine connections, and we cherish every opportunity to make the people around us feel special.
Belonging:
We celebrate our differences. We support each other and we always stand together.
Empowerment:
We have authority to take initiative and anticipate moments that create unforgettable experiences.
Integrity:
We build trust through mutual respect and being authentic.
Our Commitment to Diversity & Inclusion:
Fairmont is committed to creating an inclusive environment where diverse talent thrives. We welcome candidates from all backgrounds to join our team.
Why work for Accor?
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/
Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS