Summary
NMC Healthcare is seeking a Nurse Supervisor in Dubai. The role provides clinical guidance and supervision to nursing staff and caregivers, supports safe staffing and patient care operations, and conducts clinical rounds. Responsibilities include staff education, quality improvement, audits, KPI monitoring, and developing patient care policies and procedures. The post holder must practise within their competence and UAE licensure requirements, and support emergency care and infection prevention standards.
The posting
As published on nmc.ae. Pulled from the employer's site and shown as they wrote it.
Summary
To support and demonstrate our NMC Nursing Mission, Vision, and Values:
Our Nursing Vision: At NMC Healthcare, we are committed to providing clinical excellence through safe, compassionate, and individualized care to every patient, every time.
Our Nursing Mission: To exemplify clinical excellence, every NMC nurse will seek to:
Do the right thing
Be the patient’s advocate
Be open and transparent
Deliver safe, compassionate care
Recognize the uniqueness of each patient
Contribute to an outstanding patient’s experience
Engage with and contribute to, a learning culture
Lead and influence changes in healthcare
Our Nursing Values: We will achieve this through our core values:
Safety
Excellence
Ethics
Trust
Collaboration
The post holder will work collaboratively with other team members, uphold and live the NMC Nursing Strategy in order to provide safe and outstanding care to their patient, to the patient’s bystanders all the time, every time.
Key Accountabilities
These must be upheld in accordance with the Code of Conduct, Scope of Practice, and licensure as per the regulator.
The post holder will:
Always speak up if safety is a concern
Treat all patients with kindness, respect and compassion.
Recognize and work within the limits of their own competence
Take responsibility for their own actions
Communicate effectively with colleagues to ensure patients receives the safest, most effective care possible.
Perform additional duties when required
Education and Training:
Ensure relevant training and competency is undertaken to deliver care safely
Maintain up-to-date mandatory training requirements.
Follow and comply with the NMC Nurse Competency Matrix / Framework, relevant to their role profile.
Be willing to learn new clinical skills and actively contribute to the learning culture through attendance of journal clubs and professional development programs.
Support and supervise pre-registration and new nurses and other health care workers when required.
Participate in teaching, mentorship and preceptorship when required.
Participate in clinical supervision of student nurses, newly graduated nurses, newly hired experienced nurses, return to practice nurses and nurses undergoing cross-training or upskilling.
Participate in Performance Improvement Plans when required.
Share knowledge and skill with others, to improve patient care and services.
Ensure they are skilled, trained and competent before using any medical device.
Involve patients in their own healthcare and recovery through education, awareness and positive reinforcement.
Quality Assurance and Governance:
Speak up, if something isn't right.
Maintain awareness of and comply with, the NMC Policies and Procedures
Participate in all activities related to DOH/DHA/MOH/MOHAP and NMC Quality Improvement when required.
Uphold the regulatory and accreditation standards.
Continually seek to improve the service of and care delivery for patients and their families.
Report and notify all untoward/serious and near miss incidents to your direct line manager and then through the incident reporting system in a timely manner.
Cooperate with all investigations and audits when requested to do so in the interest of developing a learning culture and seeking to improve care and services.
Promote customer service based on NMC patient satisfaction results.
Share best practices and quality patient outcomes through audit.
Be aware of the impact of nursing care on patient outcomes measured through Nursing Sensitive Key Performance Indicators and external benchmarks.
Contribute to a positive practice environment, upholding the six standards of ANCC Pathway to Excellence®.
Professional:
Uphold the reputation of the nursing profession at all times
Act as a positive role model for all nursing and support staff
Must have insight of own behaviour and in others.
Be responsible for the assessment, planning, implementation, and evaluation of programmes of care under the indirect supervision of senior nursing staff.
Comply will all aspects of the UAE Code of Conduct, Scope of Practice and licensure as per the regulator.
Refuse to undertake any task for which he/she has not been trained and is not competent to undertake.
Always seek expert help when the demand of care, service or skill, falls outside their capabilities.
Only delegate tasks to those team members who are trained, skilled and competent to undertake such tasks.
Assist in updating clinical policies and guidelines in line with skill and experience.
Assist, engage with and contribute to the professional development of colleagues.
Ensure re-licensure is managed in a timely manner.
Always maintain patient confidentiality.
Ensure timely expert advice or senior nursing support is sought when a patient's condition fails to respond to prescribed treatment.
Manage a deteriorating patient without delay, using the Early Warning System escalation process and American Heart Association emergency algorithms.
Empower all registered nurses to be involved in shared professional decision-making and collective leadership within their work areas.
Enabling nursing excellence, instilling a strong sense of professional pride and offers proven strategies to help ensure that the care that are delivered to our patients and populations is of the highest calibre.
Equality and Diversity:
The post holder is required to promote diversity, equity, inclusion and belonging in service delivery and employment practices. All employees must comply with NMC equality and diversity policies, procedures and initiatives.
Infection Prevention and Control (IPC):
IPC is everyone’s responsibility. All staff are required to read and implement the NMC IPC Policy and Strategy in an effort to maintain the highest possible standards of cleanliness at all times, thus reducing the risk of infection in patients, staff and visitors.
The strictest hand hygiene compliance encompassing, 5 moments of hand hygiene, bare below the elbows and environmental care, will be expected of all staff, including the post holder, at all times.
Safeguarding Children:
NMC is committed to safeguarding and promoting the welfare of all children and vulnerable adults and expects all employees to share this commitment.
Please refer to Federal Law No. 3 of 2016 (Wadeema’s Law)
https://www.khda.gov.ae/CMS/WebParts/TextEditor/Documents/Children_Law_English.pdf
Occupational Safety and Health Management Systems (OSHMS)
Comply with OSHMS instructions, policies and safe working procedures
Use of appropriate personal protective equipment and safety systems.
Be familiar with emergency and evacuation procedures
Not willfully or recklessly endanger anyone’s health and safety
Assist with the preparation of risk assessments
Report OSH Hazards, incidents, Near misses and issues
Reduce, Reuse, Recycling of waste as much as possible
Attend all OSH Trainings, awareness programs and mock drills.
Participates in the OSHMS audits, inspections, ensuring standards are maintained
Specific Responsibilities for this Role
National Nursing Practice Standards RN MOHAP.pdf
Scope of Practice RN MOHAP.pdf
Nurse Supervisor will:
Provide clinical guidance, direction and support for all Nurses and Caregivers in their departments and across the facility.
Ensure that all relevant clinical areas are running efficiently and safely together with the involvement of all Nurse Managers and the Director of Nursing.
Ensure all clinical areas are staffed accordingly, provide supervision to all nursing personnel in the clinical areas, directs, and assists as required.
Direct the movement of nursing staff to support clinical need, in accordance with nurse’s scope, training and competence.
Perform direct clinical nursing care when required, mandating the requirement to wear NMC nursing uniform.
Conduct regular clinical rounds with nursing and other members of the inter-professional team.
Conduct regular clinical rounds talking with patients and patient bystanders being cared for within their clinical areas, to support patient experience. Action and execute patient feedback to support a positive patient experience.
Assist with the clinical supervision and education of staff, advancement of process changes, accountability and responsibility for all patient care activities and daily operations.
Carry out patient admissions, discharges, internal and external transfers as required.
Perform essential life support as per regulatory requirements and scope such as but not limited to Basic Life Support, Pediatric Advanced Life Support, Advanced Cardiac Life Support, Neonatal Resuscitation etc.
Promote a patient focused approach to care in collaboration with all relevant health professionals, acting, as an ambassador for the facility in clinical and medical services.
Maintain and demonstrates clinical competence using evidence-based practice, nursing knowledge, research and reflective practice in all aspects of patient care including those with complex needs.
Ensure that the Nurses are providing patient care within the facility and that it is performed in accordance with established policies and procedures.
Establish, plan, implement and monitor KPIs that are relevant to the business and department(s).
Liaise with multiple stakeholders regarding the suitability of clinical equipment, inventory supplies and contribute to product evaluation.
Participate as a team member of Quality Management team in implementing standard operating procedures and protocols relating to patient care services.
Participate and lead in internal clinical audits, data collection and communicate to the clinical team to improve and change practice, reporting to the Director of Nursing.
Develop policies and procedures relating to patient care.
Type additional unit specific & department specific responsibilities here
Responsibilities
Summary
To support and demonstrate our NMC Nursing Mission, Vision, and Values:
Our Nursing Vision: At NMC Healthcare, we are committed to providing clinical excellence through safe, compassionate, and individualized care to every patient, every time.
Our Nursing Mission: To exemplify clinical excellence, every NMC nurse will seek to:
Do the right thing
Be the patient’s advocate
Be open and transparent
Deliver safe, compassionate care
Recognize the uniqueness of each patient
Contribute to an outstanding patient’s experience
Engage with and contribute to, a learning culture
Lead and influence changes in healthcare
Our Nursing Values: We will achieve this through our core values:
Safety
Excellence
Ethics
Trust
Collaboration
The post holder will work collaboratively with other team members, uphold and live the NMC Nursing Strategy in order to provide safe and outstanding care to their patient, to the patient’s bystanders all the time, every time.
Key Accountabilities
These must be upheld in accordance with the Code of Conduct, Scope of Practice, and licensure as per the regulator.
The post holder will:
Always speak up if safety is a concern
Treat all patients with kindness, respect and compassion.
Recognize and work within the limits of their own competence
Take responsibility for their own actions
Communicate effectively with colleagues to ensure patients receives the safest, most effective care possible.
Perform additional duties when required
Education and Training:
Ensure relevant training and competency is undertaken to deliver care safely
Maintain up-to-date mandatory training requirements.
Follow and comply with the NMC Nurse Competency Matrix / Framework, relevant to their role profile.
Be willing to learn new clinical skills and actively contribute to the learning culture through attendance of journal clubs and professional development programs.
Support and supervise pre-registration and new nurses and other health care workers when required.
Participate in teaching, mentorship and preceptorship when required.
Participate in clinical supervision of student nurses, newly graduated nurses, newly hired experienced nurses, return to practice nurses and nurses undergoing cross-training or upskilling.
Participate in Performance Improvement Plans when required.
Share knowledge and skill with others, to improve patient care and services.
Ensure they are skilled, trained and competent before using any medical device.
Involve patients in their own healthcare and recovery through education, awareness and positive reinforcement.
Quality Assurance and Governance:
Speak up, if something isn't right.
Maintain awareness of and comply with, the NMC Policies and Procedures
Participate in all activities related to DOH/DHA/MOH/MOHAP and NMC Quality Improvement when required.
Uphold the regulatory and accreditation standards.
Continually seek to improve the service of and care delivery for patients and their families.
Report and notify all untoward/serious and near miss incidents to your direct line manager and then through the incident reporting system in a timely manner.
Cooperate with all investigations and audits when requested to do so in the interest of developing a learning culture and seeking to improve care and services.
Promote customer service based on NMC patient satisfaction results.
Share best practices and quality patient outcomes through audit.
Be aware of the impact of nursing care on patient outcomes measured through Nursing Sensitive Key Performance Indicators and external benchmarks.
Contribute to a positive practice environment, upholding the six standards of ANCC Pathway to Excellence®.
Professional:
Uphold the reputation of the nursing profession at all times
Act as a positive role model for all nursing and support staff
Must have insight of own behaviour and in others.
Be responsible for the assessment, planning, implementation, and evaluation of programmes of care under the indirect supervision of senior nursing staff.
Comply will all aspects of the UAE Code of Conduct, Scope of Practice and licensure as per the regulator.
Refuse to undertake any task for which he/she has not been trained and is not competent to undertake.
Always seek expert help when the demand of care, service or skill, falls outside their capabilities.
Only delegate tasks to those team members who are trained, skilled and competent to undertake such tasks.
Assist in updating clinical policies and guidelines in line with skill and experience.
Assist, engage with and contribute to the professional development of colleagues.
Ensure re-licensure is managed in a timely manner.
Always maintain patient confidentiality.
Ensure timely expert advice or senior nursing support is sought when a patient's condition fails to respond to prescribed treatment.
Manage a deteriorating patient without delay, using the Early Warning System escalation process and American Heart Association emergency algorithms.
Empower all registered nurses to be involved in shared professional decision-making and collective leadership within their work areas.
Enabling nursing excellence, instilling a strong sense of professional pride and offers proven strategies to help ensure that the care that are delivered to our patients and populations is of the highest calibre.
Equality and Diversity:
The post holder is required to promote diversity, equity, inclusion and belonging in service delivery and employment practices. All employees must comply with NMC equality and diversity policies, procedures and initiatives.
Infection Prevention and Control (IPC):
IPC is everyone’s responsibility. All staff are required to read and implement the NMC IPC Policy and Strategy in an effort to maintain the highest possible standards of cleanliness at all times, thus reducing the risk of infection in patients, staff and visitors.
The strictest hand hygiene compliance encompassing, 5 moments of hand hygiene, bare below the elbows and environmental care, will be expected of all staff, including the post holder, at all times.
Safeguarding Children:
NMC is committed to safeguarding and promoting the welfare of all children and vulnerable adults and expects all employees to share this commitment.
Please refer to Federal Law No. 3 of 2016 (Wadeema’s Law)
https://www.khda.gov.ae/CMS/WebParts/TextEditor/Documents/Children_Law_English.pdf
Occupational Safety and Health Management Systems (OSHMS)
Comply with OSHMS instructions, policies and safe working procedures
Use of appropriate personal protective equipment and safety systems.
Be familiar with emergency and evacuation procedures
Not willfully or recklessly endanger anyone’s health and safety
Assist with the preparation of risk assessments
Report OSH Hazards, incidents, Near misses and issues
Reduce, Reuse, Recycling of waste as much as possible
Attend all OSH Trainings, awareness programs and mock drills.
Participates in the OSHMS audits, inspections, ensuring standards are maintained
Specific Responsibilities for this Role
National Nursing Practice Standards RN MOHAP.pdf
Scope of Practice RN MOHAP.pdf
Nurse Supervisor will:
Provide clinical guidance, direction and support for all Nurses and Caregivers in their departments and across the facility.
Ensure that all relevant clinical areas are running efficiently and safely together with the involvement of all Nurse Managers and the Director of Nursing.
Ensure all clinical areas are staffed accordingly, provide supervision to all nursing personnel in the clinical areas, directs, and assists as required.
Direct the movement of nursing staff to support clinical need, in accordance with nurse’s scope, training and competence.
Perform direct clinical nursing care when required, mandating the requirement to wear NMC nursing uniform.
Conduct regular clinical rounds with nursing and other members of the inter-professional team.
Conduct regular clinical rounds talking with patients and patient bystanders being cared for within their clinical areas, to support patient experience. Action and execute patient feedback to support a positive patient experience.
Assist with the clinical supervision and education of staff, advancement of process changes, accountability and responsibility for all patient care activities and daily operations.
Carry out patient admissions, discharges, internal and external transfers as required.
Perform essential life support as per regulatory requirements and scope such as but not limited to Basic Life Support, Pediatric Advanced Life Support, Advanced Cardiac Life Support, Neonatal Resuscitation etc.
Promote a patient focused approach to care in collaboration with all relevant health professionals, acting, as an ambassador for the facility in clinical and medical services.
Maintain and demonstrates clinical competence using evidence-based practice, nursing knowledge, research and reflective practice in all aspects of patient care including those with complex needs.
Ensure that the Nurses are providing patient care within the facility and that it is performed in accordance with established policies and procedures.
Establish, plan, implement and monitor KPIs that are relevant to the business and department(s).
Liaise with multiple stakeholders regarding the suitability of clinical equipment, inventory supplies and contribute to product evaluation.
Participate as a team member of Quality Management team in implementing standard operating procedures and protocols relating to patient care services.
Participate and lead in internal clinical audits, data collection and communicate to the clinical team to improve and change practice, reporting to the Director of Nursing.
Develop policies and procedures relating to patient care.
Type additional unit specific & department specific responsibilities here
Qualifications
Minimum Qualification & Experiences
Essential: the post holder must
Have an appropriate license to work as a registered nurse in the relevant regulatory health authority with all the qualifications and experience these mandates.
Have evidenced experience in managing multiple departments and teams.
Be able to influence and implement change when necessary.
Be able to make decisions and communicate effectively.
Manage their own professional re-licensure.
Hold a valid American Heart Association Basic Life Support Provider card.
Be willing to work across departments when necessary.
Be able to communicate clearly and effectively in English (spoken and written)
DESIRABLE: The post holder should have:
Evidenced experience/expertise in the clinical field in which they are employed
Evidenced ability to work as part of an inter-professional team
Organizational and administrative skills with which to use the electronic medical record platform for clinical documentation.
Be able to communicate effectively in Arabic
Competencies
Leadership
Level
Drive Performance and Results
Proficient
Coaching and Mentoring
Proficient