Nursing Supervisor, Nursing Operations

This role is a middle management position for supervisory coverage of the Nursing Department, other
patient care areas, and the hospital in general. It is usually 24/7 coverage and requires knowledge of hospital and nursing policies and procedures to enable independent judgment in their interpretation. The role assists with the coordination of patient flow, patient placement, staff allocation, and other patient services through collaboration with administrative/supervisory staff, physicians, charge nurses, and ancillary support staff across all hospital departments.

Responsibilities

• Manages and supervises nursing team after hours in order to create and maintain a high level of safe practice.
• Represents/acts as admin on-call liaison with nursing departments’ directions in their absence while maintaining a positive business practice in compliance with established policies and standards of the organization.
• Responds to all emergencies; including Internal and external disasters and all kinds of codes, clinical and non-clinical, and initiation of emergency preparedness plans for any presenting emergencies.
• Activates on-calls of specialties service staff for emergency interventions.
• Rounds actively on all Nursing units to optimize patient care, enhance patient safety, as well as empower, support and develop the staff.
• Assures that nursing resource shift allocations are based on identified needs and nursing workload measures.
• Acts as the focal point of contact for external communication to the hospital, especially SEHA/DOH.
• Maintains regular communications with bed placement and patient care units regarding bed availability and resulting patient care and/or staffing
• Coordinates and communicates plans for temporary and permanent bed openings and closures.
• Co-manages staffing after hours based on patient acuity, patient census, and available staff at a given shift.

• JOB DESCRIPTION
• Provides guidance and feedback in relation to staff performance and policy adherence.
• Acts as a resource in identifying and/or resolving administrative operational problems, at a given time, reports and escalates significant issues.
• Responds to patient/family’s concerns in a timely manner, strives to resolve conflicting expectations, while preserving the best interest and integrity of all involved.
• Intervenes and give corrective action on the spot in any identified unsafe practices/situations that violate patients’ or staff’s safety and reports back to the line manager.
• Co-ordinates proper disposition of ambulance conduction.
• Manages Nurse Float pool appropriately.
• Builds relationships with staff, peers, and colleagues to support interdisciplinary and interdepartmental planning, aimed at improving patient outcomes.
• Facilitates effective communication between the patient, family, and the interdisciplinary health care team as required.
• Uses information technology to access, transmit and produce information as necessary.
• Undertakes patient and environmental risk assessments and documents corrective actions to improve patient outcomes as required.
• Supports and participates in the implementation of evidence-based practice to promote clinical knowledge and a research-based clinical practice environment.
• Oversees operational efficiency and utilization of staff resources in collaboration with unit-based leadership to ensure NHPPD targets are within the acceptable range.
• Leads the daily safety and capacity huddles.
• Monitors and supports the organizational Key Performance Indicators and Clinical
• Indicators and reinforces corrective action to improve clinical service.
• Coordinates, monitors, and reports incidents occurring after business hours and facilitates corrective or preventative action as required.
• Minimizes exposure to incidents of infection/cross-infection of patients, staff, visitors, and the public. Ensures staff adheres to the infection control policies and procedures of the
• organization
• Recognizes the necessity of continuously developing skills and acquiring additional knowledge appropriate to the position
• Participates in committees, task forces that are interdisciplinary or interdepartmental; may be required to chair, co-chair or lead such groups.
• Performs any other duties as may be assigned relevant to the basic responsibilities of the role.

Accountabilities

• Reports to CNO and leader’s daily hospital census report. Maintains reports on nursing department activity e.g. sick leave and occupancy rates.
• Provides hospital leadership with clinical and administrative reports deemed necessary.
• Addresses the immediate legal and ethical dilemmas in a professional, collaborative manner and refers to the relevant person for action.
• Ensures quality and effectiveness of nursing practice in their assigned services to make improvements as required.
• Maintains and updates a professional portfolio.
• Develops and achieves annual performance criteria/goals in conjunction with the Line manager.
• Adheres to the dress code and ensure the appearance is neat and clean.
• Maintains and updates own professional development through relevant educational activities.
• Evaluates the quality standards of nursing documentation and ensure compliance with organizational policy and standards.
• Maintains patient and environmental risk assessments and documents corrective actions to improve patient outcomes as required.
• Facilitates reporting of incidents occurring within the Organization by proper coordination and facilitating corrective action taken.
• Maintains confidentiality with regards to any information exchanged or received in the current capacity of role in accordance with facility policy
• Provides ongoing timely feedback, verbal and written anecdotes, to staff on performance.
• Anecdotes should be shared with the Nurse Manager or Director to be used as part of performance evaluation.

Qualifications

Required:
Bachelor’s degree in nursing OR Degree in Nursing (minimum 2 years course duration)
AND Registration as a Registered Nurse from Canada, USA, UK, Ireland, South Africa, New
Zealand, and Australia
Valid/current national license.
BLS;ACLS;PALS

Desired:
 Master’s degree in Nursing or Health care related

Experience:

Required:
NLT 8 years clinical experience in appropriate & relevant healthcare settings post
qualification
NLT 2 years in Senior Charge Nurse (S. C.N.) position, OR NLT 3 years in a Charge Nurse
Position.

Desired:
N.A.