Summary
NMC Healthcare is hiring an Operations Director to lead the performance and strategic direction of its clinic cluster in Abu Dhabi. The role oversees clinical and support operations, budgets, financial targets, regulatory compliance, workforce performance, and patient experience. Responsibilities include improving operational KPIs, managing risks, supporting clinical quality initiatives, and developing services in line with business needs. Applicants should have a master’s degree in healthcare administration, business administration, or a related field; 10+ years of relevant healthcare experience is required, and UAE experience is an advantage.
The posting
As published on nmc.ae. Pulled from the employer's site and shown as they wrote it.
The Operations Director is responsible for the overall leadership, strategic direction, and operational performance of the cluster clinics. The role ensures optimal efficiency, clinical excellence, regulatory compliance, and achievement of financial targets including EBITDA. The Operations Director fosters a culture of service excellence and continuous improvement, ensuring patient satisfaction, employee engagement, and sustained business growth in alignment with corporate and regional strategies
Responsibilities
Develop and execute strategic plans to drive hospital performance and growth.
Ensure the hospital operates efficiently, safely, and profitably while delivering high-quality care.
Oversee and manage all aspects of hospital operations including clinical services, finance, HR, procurement, support services, and administration.
Drive initiatives to achieve and exceed EBITDA targets in line with business objectives.
Monitor and improve operational KPIs, patient satisfaction, and service delivery standards.
Lead annual budgeting, forecasting, and cost optimisation efforts.
Establish and enforce internal policies, protocols, and regulatory compliance standards.
Ensure recruitment, onboarding, training, and retention of competent staff across functions.
Promote a high-performance culture by coaching leaders, conducting performance reviews, and enabling staff development.
Regularly review financial, clinical, and operational reports and recommend action plans to Regional SVP.
Address risks and resolve complex issues related to operations, workforce, quality, or market competition.
Uphold health and safety standards in all hospital functions.
Ensure collaboration with physicians, medical staff, and corporate functions to meet business and clinical goals.
Demonstrate an understanding of the UAE regulatory healthcare framework
Demonstrate a strong understanding and the correct application of business metrics, governance and risk management
Demonstrate an understanding of the importance of clinical matters and health and safety principles
Demonstrate a strong commercial awareness
Sound knowledge of revenue cycle management and processes
To create and continuously maintain an enabling environment where people can develop and grow – establish a high performance management team
To ensure that performance management indicators are in place for the management team
Conduct and document annual performance conversations
Identify and develop high potential talent for future succession
Facilitate, develop, monitor and continuously update operational strategy for business development
Identify potential feasible new services, motivate and implement effectively on approval
Optimise existing service lines according to market needs and opportunities
Continuous improvement of infrastructure and assets
Pro-actively facilitate the recruitment and selection of physicians and independent doctors
Analyse referral patterns and engage with stakeholders (internally and externally) to ensure a strong referral basis is established
Continuous feedback and required consultation with corporate office to ensure that the strategic direction is supported
Facilitate the implementation of community development programs with the applicable internal support services e.g. network marketing, marketing etc. and relevant external service providers
Ensure that all operational functions, practices and processes are optimised and aligned with strategic initiatives
Timeously compile capital and operational budgets; manage, monitor and address variances
Ensure a healthy balance between cost management and expected quality standards to ensure clinical value is not compromised
Proactively anticipate risks and address effectively
Detailed analysis of audit and risk reports and corrective action taken as soon as possible
Actively support clinical initiatives, for example antibiotic stewardship, infection prevention and control etc.
Ensure that Clinical Committee activities are arranged and facilitated in a manner that would support continuous improvement of clinical outcomes
Take accountability for and support the management of adverse events
Accurately analyse data from different sources to ensure processes that support a good patient experience are optimised
Co-ordinate relevant interventions to improve the patient experience
Qualifications
- Master’s degree in healthcare administration, Business Administration, or related field.
- 10+ years’ experience in relevant role of healthcare experience in UAE will be an advantage