Summary
Amazon Now is seeking an operations leader to manage dark stores and support cluster-level performance tracking. The role includes launching dark stores, monitoring operational metrics across city networks, maintaining dashboard data accuracy, and supporting analysis of operational defects and SLA breaches. Requirements include a bachelor’s degree or equivalent, or at least two years of Amazon blue badge/FTE experience, along with experience in performance metrics, process improvement, or Lean techniques. The posting specifies a flexible schedule that may include weekends, nights, and holidays.
The posting
As published on amazon.com. Pulled from the employer's site and shown as they wrote it.
Amazon Now is seeking an operations leader to support cluster-level operational indexing and performance tracking. The candidate will be responsible for managing dark stores and hiring and developing a team that leads day to day operations/programs. This role involves monitoring key operational metrics across dark stores, managing data accuracy for operational dashboards, and supporting the team in maintaining visibility into network health and performance.
Key job responsibilities
Collaborate with multiple stakeholders and launch dark stores.
Track and index operational metrics including count compliance, fulfillment times, inventory accuracy, and delivery performance across city networks
Maintain data integrity for operational dashboards and reporting systems used by leadership teams
Support root cause analysis for operational defects and SLA breaches
Coordinate with store operations teams to ensure timely data updates and metric accuracy
Assist in identifying trends and patterns in operational performance to support continuous improvement initiatives
- Bachelor's degree or equivalent, or 2+ years of Amazon (blue badge/FTE) experience
- 3+ years of performance metrics, process improvement or lean techniques experience
- Work a flexible schedule/shift/work area, including weekends, nights, and/or holidays
- 1+ years of performance metrics, process improvement or lean techniques experience
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.