Summary
ADB SAFEGATE is hiring an Order Fulfilment Coordinator in Dubai, UAE. The role involves entering customer orders, technical Bills of Quantities, payment terms and requested delivery dates into SAP, then coordinating order follow-up with planning, production, service, engineering and shipping teams. The coordinator also supports sales with payment follow-up, customer updates, claims and weekly regional reporting. Experience in order entry and customer service, SAP proficiency, attention to detail and strong organization and communication skills are required.
The posting
As published on adbsafegate.com. Pulled from the employer's site and shown as they wrote it.
Job Description: Order Fulfilment Coordinator
Position Overview
The OFT Coordinator is responsible for accurate order entry into our SAP system and the follow-up of orders with the planning, production, service, solution engineering and shipping departments to ensure timely delivery. This role includes entering detailed technical Bills of Quantities (BOQ), payment conditions, and requested delivery dates. Additionally, the CSA supports the sales team with payment follow-up and handling of claims.
Key Responsibilities
Order Entry
- Accurate Entry: Ensure correct order entry into the SAP system.
- Technical Details: Enter technical Bills of Quantities (BOQ), including all specified items.
- Payment Terms: Input payment conditions as agreed with customers.
- Delivery Dates: Record and communicate requested delivery dates.
Order Follow-up
- Coordination: Work closely with the planning, production, and shipping departments.
- Timely Delivery: Ensure prompt follow-up on orders to secure timely delivery.
- Monitoring: Track order status and update relevant stakeholders as needed.
Sales Support
- Payment Follow-up: Assist the sales team in following up on customer payments and outstanding invoices.
- Customer Communication: Maintain effective communication with customers regarding order status, delivery times, and any issues.
- Reporting: Various MEA level reporting will be required, it is a repetitive timely task, requiring weekly interactions with the directors across the region.
Qualifications
- Experience in order entry and customer service.
- Proficiency in SAP and other order management systems.
- Strong attention to detail and accuracy.
- Excellent organizational and time management skills.
- Good communication and interpersonal skills.
- Ability to work effectively with cross-functional teams.
Key Performance Indicators (KPIs)
Accuracy in order entry.
Timeliness of order follow-up and delivery.
Effectiveness in handling payment follow-up and customer claims.
Customer satisfaction and feedback
If you want to join a global business and enjoy being a team player who's driven and passionate, then this is your opportunity to come on board by applying!
What to learn more about working at ADB SAFEGATE then check out our Career's website https://adbsafegate.com/about/career/