Summary
Minor Hotels is hiring an Outlet Supervisor for Dukes The Palm Dubai Hotel in Dubai. The role supervises the food and beverage outlet team, supports consistent guest service, handles guest concerns, and helps maximize revenue through upselling. Candidates need proven Outlet Supervisor experience and prior experience in a luxury hotel with at least 500 rooms. Flexibility to work shifts is required; a high school diploma is required, and food safety training is an advantage.
The posting
As published on minorhotels.com. Pulled from the employer's site and shown as they wrote it.
Job Location:
Dukes The Palm Dubai Hotel


Inspired by the spirit of Parisian boulevard cafés and the original Colbert bistro, the Colbert Collection is united not by style or geography, but by a shared sensibility. These are places where culture, conversation and culinary rituals naturally converge, shaped by the rhythm of the destinations they call home.
Daringly distinct and defined by its own immutable character, each hotel in the collection captures something elusive yet unforgettable: moments that stir emotion, awaken curiosity, and remain with you long after you depart. If you are drawn to hospitality with soul and substance, the Colbert Collection is your kind of place.
We are currently looking for Outlet Supervisor
The associate’s main objectives are to ensure a consistent and quality service is delivered to all guests. The associate is to assist the manager with achieving high scores on guest satisfaction surveys, recognising repeat guests and to do what it takes to ensure all reasonable guest needs are met.
This position must always remain flexible regarding working hours and shift patterns, which may differ according to business demands.
Duties and responsibilities:
- Provide excellent customer service to guests
- Consistently offer professional, friendly and engaging service
- Supervise the F&B Outlet team in all aspects of the department and ensure service standards are followed
- Maximize revenues by upselling and following budget guidelines
- Handle guest concerns, reacting quickly and professionally
- Balance operational and Colleague needs
- Have full knowledge of all menus and promotions
- Ensure Colleagues have full knowledge of all menu items, garnishes, contents and preparation methods being served in the Food & Beverage Outlet
- Follow outlet policies, procedures and service standards
- Follow all safety and sanitation policies when handling food and beverage
- Up-sell additional products when appropriate
- Other duties as assigned
Experience:
- Previous experience in a large hotel with at least 500 keys in a luxury property required
Requirement:
- Proven work experience as an Outlet Supervisor
- Active listening and effective communication skills
- Flexibility to work in shifts
- High school diploma: food safety training is a plus
- Team spirit
- Strong organizational and multitasking skills, with the ability to perform well in a fast-paced environment
Should you believe that you are the right candidate for the role, please apply online ONLY by submitting your full updated CV, featuring a recent photograph.
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