Summary
Golf Saudi is seeking a Padel Operations Officer in Riyadh to support the day-to-day running of its paddle facility. The role covers court readiness, booking coordination, equipment handling, guest assistance, event support, and maintaining operational records. A high school diploma or equivalent is preferred, along with 0–2 years of experience in sports facility operations, customer service, hospitality, or a related field.
The posting
As published on golfsaudi.com. Pulled from the employer's site and shown as they wrote it.
Job Summary:
Support day-to-day Paddle facility operations by coordinating bookings, court readiness, equipment handling, and guest assistance to ensure a safe, organized, and customer-focused experience. Provide on-ground operational support for sessions and events in line with club service standards.
Responsibilities:
• Support daily Paddle (Padel) operations by ensuring courts and surrounding areas are clean, safe, and ready for use according to operating schedules.
• Assist with bookings and reservations processes (court schedules, confirmations, and basic coordination) and escalate complex issues to the Golf Operation Manager.
• Welcome guests, provide basic guidance on facility rules and safety instructions, and support an efficient guest flow and positive experience.
• Prepare and manage basic equipment readiness (rackets, balls, nets, and related supplies) including cleaning, set-up, and secure storage after use.
• Support Paddle sessions and events by assisting with set-up, participant coordination, basic logistics, and on-ground guest support.
• Monitor facility usage and report issues (damage, hazards, or maintenance needs) promptly; coordinate follow-up with relevant teams.
• Maintain basic operational records and checklists (court readiness, equipment logs, incident logs, and daily opening/closing checklists).
• Coordinate with relevant stakeholders (club operations, academies/coaches, maintenance, and food & beverage) to support guest requests and event requirements.
• Support inventory replenishment for Paddle consumables and supplies; conduct basic stock checks and submit requests as needed.
• Ensure compliance with Golf Saudi policies, procedures, and service standards; maintain professional appearance and customer-focused conduct.
Role Qualifications:
Educational Background:
High School Diploma or equivalent (preferred: Diploma in Sports, Hospitality, or a relevant field).
Experience:
0–2 years of experience in sports facility operations, customer service, hospitality, or a related environment.
Technical Skills:
Facility readiness checks, bookings support, equipment handling, basic event support, incident logging, and checklist maintenance.
Soft Skills:
Customer service orientation, communication, teamwork, attention to detail, reliability, and problem solving.
Competencies:
Core Competencies:
Customer Centricity
Operational Excellence
Teamwork & Communication
Commitment & Ownership
Technical Competencies:
Guest Journey Monitoring
Stakeholder Management
Data Collection and Analysis
Golf Tournament and Event Management