Summary
Parkin is hiring a mid-career Parkin Services Specialist in Dubai. The role covers service design and activation, customer journey frameworks, service performance monitoring, and coordination with third-party providers. The specialist will support complaint and dispute resolution, refunds, SLA and KPI oversight, regulatory compliance, and analysis of service usage and customer feedback. The posting lists a bachelor's degree and United Arab Emirates nationality as preferred candidate details.
The posting
As published on parkin.ae. Pulled from the employer's site and shown as they wrote it.
· Participate in the end-to-end customer journey design of new and enhanced services based on operational insights, market trends, and customer feedback.
· Participate in dispute & complaints resolution, refund processing, and the escalation of third-party service provider SLA deviations where required.
· Oversee and participate in issuance of all types of services as per approved procedures and delegations and insure alignment with the regulations.
· Periodically review service categories and eligibility criteria to align with evolving customer needs and strategic priorities.
· Ensure end-to-end activation of core and value-added services, including backend configuration and operational implementation.
· Develop customer journey frameworks covering service rules, pricing, workflows, billing, customer communications, and service standards.
· Define service structures, SLA requirements, backend workflows, and customer communication standards for new services in coordination with the Parking Management Section.
· Monitor service operational performance, operational efficiency, quality standards, and customer experience, while supporting customer-facing teams in resolving inquiries, complaints, disputes, refunds, and recurring issues.
· Participate in the escalation and resolution of third-party service provider SLA deviations where required.
· Support compliance with regulatory requirements, concession agreements, and system integration requirements.
· Oversee accurate system activation and define performance KPIs and reporting requirements for external service providers in coordination with the Parking Management Section, while contributing to contract and SLA management.
· Monitor the SLA and KPI performance of third-party operators from a customer journey perspective, identify service gaps impacting customer satisfaction, recommend corrective actions, and support service continuity.
· Coordinate with service partners (e.g., EV charging, valet, and car cleaning providers) to ensure service delivery aligns with agreed service outcomes in coordination with the Parking Management Section.
· Maintain an integrated, real-time dataset of permits, reservations, and service transactions to support operational transparency and decision-making.
· Analyse usage trends, SLA performance, adoption rates, and customer satisfaction to identify improvement opportunities.
· Identify recurring customer issues across all service lines and implement policy or operational improvements to address root causes.
- Leverage operational insights to propose service enhancements aligned with market demand and organizational strategic objectives.
Job Details
Posted Date:
2026-09-10
Job Location:
United Arab Emirates - Dubai
Job Role:
Engineering
Preferred Candidate
Career Level:
Mid Career
Nationality:
United Arab Emirates
Degree:
Bachelor's degree