Summary
Ninja is hiring a Partner Support Specialist in Riyadh to support restaurant partners with day-to-day operational issues. The role involves responding to inquiries and complaints, coordinating with internal teams, tracking issues through resolution, and maintaining partner records and Excel reports. Applicants should have customer service or support experience, working knowledge of Excel, and strong communication, problem-solving, and organizational skills. Experience in food delivery, restaurant operations, or partner support is an advantage.
The posting
As published on ananinja.com. Pulled from the employer's site and shown as they wrote it.
We are looking for a Partner Support Specialist to support our restaurant partners and help resolve their day-to-day operational issues. You will be a key point of contact for partner inquiries, coordinating with internal teams and following up to ensure timely resolution.
Responsibilities
- Respond to restaurant partners’ inquiries and complaints professionally.
- Support partners with issues related to orders, the platform, and daily operations.
- Coordinate with relevant internal teams to resolve issues and keep partners informed.
- Record and track partner issues, ensuring follow-up until resolution.
- Maintain accurate partner records and prepare tracking reports using Excel.
- Build positive relationships with restaurant partners through reliable and responsive support.
Requirements
- Previous experience in customer service or customer support.
- Good working knowledge of Microsoft Excel.
- Strong communication and problem-solving skills.
- Ability to handle complaints professionally and manage multiple requests.
- Strong organizational skills and attention to detail.
- Experience in food delivery, restaurant operations, or partner support is a plus.