Summary
Fakeeh University Hospital is part of Fakeeh Health, a healthcare group operating patient-focused facilities in Dubai. The Patient Experience Officer gathers and responds to patient feedback, survey results and complaints to help improve the patient experience. The role also supports patients in sharing their experiences and helps operational teams build the skills and knowledge to improve patient experience in their areas. Excellent written and verbal Arabic and English, along with exposure to or experience in customer service principles, are required.
The posting
As published on fuh.care. Pulled from the employer's site and shown as they wrote it.
ABOUT US
Fakeeh Health is a pioneering healthcare group brought to the UAE by the esteemed founders of Fakeeh Care Group, KSA. With a strong legacy in clinical excellence, research & innovation, and academic integration, Fakeeh Health stands as a testament to our unwavering commitment to delivering holistic, high-quality, and accessible healthcare.
Fakeeh Health includes a network of patient-focused facilities led by our flagship, Fakeeh University Hospital, where Person-Centered Care (PCC) guides both patient and employee experiences. As a Planetree-aligned organization, we foster a supportive and empowering work culture. Our network also includes Fakeeh MediCenters across Dubai for accessible primary care, the tech-enabled Fakeeh Smart Clinic for hybrid physical and virtual care, and Fakeeh DaySurge, focused on minimally invasive, same-day procedures.
Aligned with our organizational values and PCC goals, we value professionals who bring experience in community engagement or corporate social responsibility (CSR), as such backgrounds reflect our shared commitment to meaningful social impact and community upliftment.
JOB PURPOSE:
- Patient Experience Officer will ensure that the patient experience is improved as a result of feedback from patients, surveys and complaints. He or she will contribute to the development and delivery of patient experience capability and capacity across Fakeeh University Hospital.
- Patient Experience Officer will support people to share their experiences with us and to support the operational teams to develop skills, knowledge and experience to do this within their own areas.
Experience:
- Excellent Arabic & English verbal/written communication skills.
- Exposure to / experience with customer service principles
COMPETENCIES:
- Adaptability & Resilience
- Accountability & Role Understanding with Accreditation Knowledge
- Teamwork and Relationship Building with Cultural Alignment
- Talent Management and Development
- Compassionate and Effective Communication