Summary
Dr. Sulaiman Al Habib Medical Group is hiring a Patient Relations Coordinator to support patients and families in the inpatient area. The role coordinates routine patient needs, helps resolve complaints and unusual situations, explains policies and procedures, and communicates concerns to appropriate staff. It also gathers patient suggestions and questionnaires and guides patients and visitors. Applicants need a college degree or diploma in any discipline, preferably health administration, and at least one year of relevant experience.
The posting
As published on hmg.com. Pulled from the employer's site and shown as they wrote it.
Job Purpose / Objective
Coordinate and contact patients in inpatients area and resolve patients’ complaints, obtain suggestions and settle unusual situations with complete patient satisfaction and ensure a high level of quality care and services to patients and their families.
Key Responsibilities / Accountabilities
- Coordinate with all the Inpatient Services concerns in all routine and necessary matters and take charge of all basic needs related to Patient Care.
- Serve as liaison between the HMG, patients and their families and perform all coordinator functions common to the unit level as required.
- Explain the HMG's policies and procedures to patients and communicates their problems, questions and concerns to appropriate staff members.
- Discuss the patients’ issues with line manager on all pending issues.
- Collect patient’s suggestions, questionnaires and forwards to the concerned department for necessary actions.
- Organize and guide patients, visitors and guests for necessary matters
- Attend Patient Relations program/meetings for staff to improve communicating with patient.
- Perform professional patient care services, assist and take charge of all basic needs related to patient.
- Maintain cleanliness in his/her assigned reception area.
- Participates in person-centered care initiatives undertaken by HMG.
- Enriches patient experience with compassion, respect and dignity.
- Perform other applicable tasks and duties assigned within the realm of his knowledge, skills and abilities.
Requirements
Education/ Professional Qualification
1. Educational : College graduate or Diploma holder
2. Professional : Any discipline, preferably in Health Administration.
Experience
At least One year of relevant experience.
Professional Licensing / Certification / Training
N/a