Summary
Dr. Sulaiman Al Habib Medical Group is seeking a Patient Services Coordinator in Saudi Arabia. The role covers patient registration in English and Arabic using the VIDA system, verifying patient identities and records, scheduling appointments, and directing patients and visitors. The coordinator also generates invoices, handles and submits cash and invoices to Finance, and responds to telephone inquiries. Applicants need a high school education, with a diploma or college degree preferred, at least one year of relevant experience, and relevant certificates.
The posting
As published on hmg.com. Pulled from the employer's site and shown as they wrote it.
Job Purpose / Objective
Provide a pleasant introduction of the patient to HMG and is responsible for interviewing patients accurately to gather pertinent data for the completion of the Patient Registration Form and ensures quality service for the patient from arrival until departure from HMG.
Key Responsibilities / Accountabilities
- Register Patient information completely in English and Arabic n Patient Health Record System -VIDA in complete, accurate and timely manner.
- Provide the newly registered patients with their health record numbers.
- Verify patient’s medical record number either through the Patient’s card or through the computer system.
- Check appointments or ascertain needs of visitors/patients and directs them accordingly.
- Ensure patient identity verification before issuing any invoices
- Generate the consultation and the medical procedure invoices.
- Collect and submit cash to the general cashier assigned by Finance Department and arrange and submit invoices to Finance Department on daily basis.
- Maintain cleanliness in his/her assigned reception area.
- Make appointment and gives routine non-medical instructions to patients concerning their next visit in HMG.
- Attend to telephone inquiries.
- Maintain confidentiality of patient information at all the times.
- Participate in person-centered care initiatives undertaken by HMG.
- Enrich patient experience with compassion, respect and dignity.
- Perform other applicable tasks and duties assigned within the realm of his knowledge, skills and abilities.
Requirements
Education/ Professional Qualification
High School; preferably Diploma holder or College Graduate
Experience
At least one (1) year of experience in the same field.
Professional Licensing / Certification / Training
Relevant Certificates