Summary
Al-Futtaim is hiring a PDI Foreman for its Service team in Dammam, Saudi Arabia. The role oversees pre-delivery inspections for commercial vehicles, coordinates the resolution of vehicle issues, and tracks readiness, documentation and delivery timelines. Applicants need a diploma or bachelor’s degree in automobile engineering, mechanical engineering or a related field, and at least three years of technical experience, preferably with buses and commercial vehicles. Knowledge of SAP, CRM/DBM systems, workshop processes and vehicle fault diagnosis is also requested.
The posting
As published on alfuttaim.com. Pulled from the employer's site and shown as they wrote it.
Job Requisition ID: 181803
About Al-Futtaim
Established in the 1930s, Al-Futtaim is one of the most diversified and progressive privately held regional businesses, headquartered in Dubai. Operating across more than 20 countries, the Group spans automotive, financial services, real estate, retail and health. With more than 40,000 employees, Al-Futtaim represents over 200 of the world’s most recognised brands, including Toyota, Lexus, IKEA, ACE and Marks & Spencer. Driven by its purpose to enrich lives and elevate communities, Al-Futtaim focuses on digital innovation, AI, sustainable growth and strategic partnerships, creating long-term value for customers, communities and partners while building a responsible legacy for future generations.
Overview of the Role
We are looking for an experienced and customer-focused PDI Foreman to join our Service team in KSA. The role serves as the key point of coordination between Sales, Service Operations, Administration, OEM representatives, and customers to ensure vehicles are inspected, prepared, documented, and delivered according to company and manufacturer standards.
The successful candidate will oversee Pre-Delivery Inspection (PDI) activities, manage vehicle readiness, coordinate issue resolution, monitor delivery timelines, and ensure all documentation is completed accurately to support a seamless customer delivery experience.
What You Will Do
- Manage and oversee Pre-Delivery Inspection (PDI) activities for commercial vehicles.
- Ensure vehicles are prepared and delivered in line with company and OEM standards.
- Monitor and control PDI job cards, system updates, parts tracking, and timely closure of work orders.
- Identify, document, and coordinate the resolution of vehicle abnormalities before customer delivery.
- Collaborate closely with Sales, Service, Administration, and OEM teams to ensure vehicle delivery readiness.
- Maintain accurate arrival inspection reports, PDI records, and delivery documentation.
- Track vehicle delivery status and provide daily operational reports to management.
- Follow up on registration requirements, pending actions, and undelivered vehicles to support efficient delivery planning.
- Support customer satisfaction by minimizing rework, repeat repairs, and delivery-related issues.
Required Skills to Be Successful
- Diploma or Bachelor's Degree in Automobile Engineering, Mechanical Engineering, or a related field.
- At least 3 years of technical experience, preferably within Buses and Commercial Vehicles.
- Proven experience in vehicle inspection, service operations, workshop processes, or delivery management.
- Technical expertise in diesel engines, powertrain systems, driveline components, electrical systems, air conditioning, and spare parts.
About the Team
You will be part of a dynamic Service team dedicated to delivering exceptional customer experiences and operational excellence. The team works closely with Sales, Administration, OEM partners, and customers to ensure every vehicle is delivered safely, efficiently, and to the highest quality standards. Together, we strive to maintain industry-leading service levels while supporting the continued growth of our commercial vehicle business.
What Equips You for the Role
- Strong problem-solving capabilities and attention to detail.
- Demonstrated ability to coordinate across multiple stakeholders and functions.
- Commitment to quality, customer satisfaction, and continuous improvement.
- Knowledge of warranty processes, service guidelines, fault diagnosis, and repair procedures.
- Experience managing vehicle inspections, quality standards, and delivery processes.
- Strong coordination, planning, and stakeholder management skills.
- Working knowledge of SAP, CRM/DBM systems, and Microsoft Office applications.
- Excellent communication and interpersonal skills.
- Ability to work under pressure and manage multiple priorities effectively.
- Customer-centric mindset with strong accountability and ownership.
Al-Futtaim Automotive is one of the region's leading mobility businesses, operating across eight countries in the Middle East, Asia and North Africa.
With a portfolio of more than 25 world-leading brands, we deliver one of the region's most comprehensive mobility ecosystems.
Our capabilities span passenger vehicles, commercial vehicles and industrial equipment, backed by integrated logistics, leasing, aftersales and financial services that deliver a seamless customer experience across every stage of the mobility journey.
Our vision is to become a world-class mobility player, creating better experiences for our customers through innovation, digital transformation and a relentless focus on customer experience. We work alongside some of the world's most trusted automotive brands to shape the future of mobility, delivering solutions that meet the evolving needs of individuals, businesses and communities.
Behind everything we do is a team of more than 9,000 colleagues united by ambition, collaboration and a shared commitment to progress. Together, we're shaping the future of mobility, embracing new technologies and creating better experiences for our customers. At Al-Futtaim Automotive, you'll be empowered to turn ambition into action and help move our customers, our business and your career forward.