Product Owner

Profile Code

Role Title

Product Owner – Oman

Reporting to

HR – Country Manager /
Function – New Markets Product Lead

Division

Product / Oman market

Department / Section

Product

A. PROFILE

B. Context

Purpose

Context

Our innovative mobile app and product offerings empower users to manage their finances seamlessly and securely. We’re looking for an experienced Product Manager to be to join our team and lead the development of our products in Oman.
We are looking for a hands-on, cross-functional Product Owner who will be the SPoC for all Product and Technology initiatives in Oman. This role is critical in making Oman successful sits at the intersection of product, operations, compliance, customer service, technology, and marketing. In this unique position, you will have the opportunity to work with regulators, proactively lead GTM strategies, apply commercial acumen and work with a wide range of distributed teams to ensure product and market success.

Ooredoo Fintech, part of the Ooredoo Group, is a leading mobile digital wallet provider, rapidly scaling our mobile wallet app across the MENA region. Headquartered in Doha, Qatar, we provide financial solutions that empower our users to manage their finances with ease and security. We have mobile money apps live in Qatar, Oman, Tunisia and Maldives today (under Ooredoo Money, walletii & M-Faissa brands respectively) and will be launching into Iraq, Kuwait and Algeria in future.

C. ROLE ACCOUNTABILITIES

· Product Ownership: In collaboration with the central product team, ownership of the full journey from idea generation and business case development through delivery, launch, and continuous improvement for products designed for Oman.

· Product ideation: Applying your market intelligence, you will be the key driver for new Oman initiatives - shaping the product direction. Align initiatives with company strategy, customer needs, and commercial priorities, and help define where we go next.

· Customer Experience Optimization: Own and improve the app experience. Working with the central product team, identify friction points, reduce support dependency through product improvements, and enhance usability, onboarding, and self-service capabilities.

· Operations Enablement: Partner with operations to identify inefficiencies and translate them into scalable solutions. Assist in scaling the Oman business, ensuring operational readiness for new launches and features.

· Regulatory compliance: Working with local compliance team, ensure the product adheres to local regulations. Identifying and delivering requirements, where required. Ensuring the right approvals are inplace for individual products.

· Market & Customer Insight: Stay close to market trends, competitive landscape, and customer behavior. Translate insights into product enhancements and growth opportunities.

· Data-Driven Decision Making: Use data as the foundation for prioritization and evaluation. Monitor the performance of each product, the impact it has on the Oman budget and identify opportunities for growth.

· Partnerships: Identify new partnerships to help deliver products to market in an accelerated manner.

· User Research: Actively spend time in the market with commercial teams, promoters, dealers and customers to gather user feedback, validate hypotheses, and test new features. Regularly share your findings with the central product and technology teams.

· Single-point-of-contact: Serve as the primary liaison between the central product and tech team for all PT initiatives. Work closely with the local team, translating and coordinating local requirements with engineering, product, marketing, and operations to deliver tailored solutions for Oman.

· Marketing & Go-to-Market Alignment: Collaborate with market and central market teams on campaign planning, positioning, and launches. Ensure product readiness, messaging consistency, and alignment between acquisition efforts and product capabilities.

· Stakeholder Engagement: Engage with internal and external stakeholders to gather input, align priorities, manage expectations, and drive shared ownership of outcomes.

D. KEY PERFORMANCE INDICATORS (KPIs)

o Yearly revenue and customer growth targets set for the market

o Journey conversion for products in markets

o Business case performance for new products delivered

o Customer ratings and feedback

o Product roadmap – quarterly committed deliverables

o Key operational metrics – customer contact, customer onboarding , transaction volumes

E. EXPERIENCE AND QUALIFICATIONS

Experience

• Strong understanding of the Oman financial services market. Ideally having worked previously in a bank or fintech.
• Proven experience in product management, preferably within the financial technology or telecommunications industry.
• Strong understanding of market dynamics, customer needs, and regulatory environments.
• Collaboration: Excellent communication and collaboration skills, with the ability to work in a fast-paced, agile environment.
  
• Problem-Solving: A user-first mindset with the ability to translate complex problems into simple, elegant solutions. Hands-on approach.
  
• Analytical thinking. Strong understanding of market dynamics, user experience, and technology trends. Data driven.

Minimum Entry Qualifications

A bachelor’s degree in a relevant field such as business, marketing, engineering, or computer science.

Relevant work experience in a fintech environment.

Problem-solving skills to address potential product issues and user needs.

F. PERSONAL PROFILE

- Team player mindset

- Strong analytical skills to assess market data and user feedback

- Ideally, from a technical background

- Creative, design oriented, data driven

- Excellent communication and interpersonal skills for collaboration with cross-functional teams