Summary
Emirates Islamic is hiring a Product Support Officer in Dubai to handle mandatory customer callbacks for Wealth Management products and explain product features, terms and risks. The role includes responding to customer concerns, coordinating with Relationship Managers, maintaining accurate records and supporting operational controls and compliance. Applicants should have a bachelor’s degree, preferably in business or finance, and at least two years of financial services experience with exposure to investment or takaful products. The position is open to UAE nationals and offers a competitive salary package.
The posting
As published on emiratesislamic.ae. Pulled from the employer's site and shown as they wrote it.
Job Responsibility:
- Execute mandatory customer callback procedures for Wealth Management products, including Structured Products, Sukuks, Equities, Funds, and Savings Plans.
- Explain key product features, terms, and associated risks to customers, ensuring understanding before transaction confirmation.
- Ensure adherence to internal compliance requirements, policies, and control frameworks.
- Monitor and maintain the quality of customer interactions while ensuring regulatory requirements are fulfilled.
- Address customer queries and concerns in a timely, professional, and effective manner.
- Coordinate with Relationship Managers and internal stakeholders to facilitate smooth transaction processing and issue resolution.
- Support implementation and enhancement of operational controls, processes, and customer communication standards.
- Maintain accurate records and documentation in line with audit and compliance requirements.
- Escalate issues promptly and take ownership of customer concerns through to resolution.
Job Skills & Qualifications:
- Bachelor Graduate, preferably in business or finance related field.
- 2 years+ experience in financial services industry with exposure to investment to takaful products and experience in customer communication and / or service.
- Knowledge of investment and takaful products, e.g. sukuks, funds, equities, structured products etc.,
- Excellent interpersonal and communication skills (both written & verbal).
- Strong judgement skills and ability to handle client requests and / or complaints promptly.
- Ability to work in partnership with key stakeholders.
- Proficient in MS office
What we offer you:
- Competitive salary package
- Strong emphasis on work-life balance and wellbeing across the bank
- World-class Learning & Development platform and career development
- Generous annual leave entitlement and Private Healthcare
- Preferential banking facilities for employees